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Global Proactive Services Market to reach USD 13.84billion by 2028.

Global Proactive Services Market Size study, by Service (Design & Consulting, Managed Services, Technical Support) by Technology (Analytics, Artificial intelligence, Others), by application (Cloud Management, Customer Experience Management, Data Center Management, End-Point Management, Network Management, Others), by Enterprise (small & Medium Enterprises, Large enterprise), by End Use (BFSI, Government, Healthcare, Manufacturing, Media & Communications, Retail and other)and Regional Forecasts 2022-2028

Product Code: ENGE-90409749
Publish Date: 15-05-2022
Page: 200

Global Proactive Services Market is valued approximately USD 3.54 billion in 2021 and is anticipated to grow with a healthy growth rate of more than 21.5% over the forecast period 2022-2028. Proactive customer service is anticipating the customer needs as well as actively reaching out with solution, whether that is by communicating a potential problem which is cropped up, or by allowing customers to self-service issue. High costs incurred by unplanned outages, increasing focus on delivering enhanced customer experience and growing number of cyber threats has led the adoption of Proactive Services across the forecast period. For Instance: in November 2021, according to Palo Alto Networks, enterprise software manufacturer Zoho was targeted by hackers, possibly of Chinese origin, who exploited a vulnerability in its self-serve password management tool ManageEngine from late September to early October. Similarly, in May 2019, the confidential details of 885 million people, including bank account records, social security numbers, wire transactions, and other mortgage documentation, were apparently exposed by First American Financial Corporation. Also, Ai-Based Proactive Services and Partnerships and Affective Ecosystems increases the adoption & demand for Proactive Services which is likely to increase the market growth during the forecast period. However, managing security with multiple customer touchpoints, and lack of skilled professionals impedes the growth of the market over the forecast period of 2021-2027.

The key regions considered for the global Proactive Services Market study includes Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading region across the world in terms of market share owing to the growth in investment by various government authorities into various technologies such as Artificial Intelligence (AI), Machine Learning (ML) and , advanced data analytics. Whereas, Asia-Pacific is anticipated to exhibit highest growth rate over the forecast period 2021-2027 due to factors such as expanding service sector and rising number of startups.

Major market player included in this report are:
Microsoft Corporation
Symantec Corporation
Fortinet, Inc.
Juniper Network, Inc.
Avaya Inc.
DXC Technology
Hewlett Packard Enterprise Company
Huawei Technologies Co., Ltd
International Business Machines Corporation
Cisco Systems, Inc

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:
By Service:
Design & Consulting
Managed Services
Technical Support
By Technology:
Artificial Intelligence
By Application
Cloud Management
Customer Experience Management
Data Center Management
End-Point Management
Network Management
By Enterprise
Small & Medium Enterprises
Large Enterprise
By End Use
Media & Communications
Retail And Other
By Region:
North America

Asia Pacific
South Korea
Latin America
Rest of the World

Furthermore, years considered for the study are as follows:

Historical year – 2018, 2019, 2020
Base year – 2021
Forecast period – 2022 to 2028

Target Audience of the Global Proactive Services Market in Market Study:

Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers

Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028(USD Billion)
1.2.1. Proactive ServicesMarket, by Region, 2020-2028(USD Billion)
1.2.2. Proactive ServicesMarket, by Service, 2020-2028(USD Billion)
1.2.3. Proactive ServicesMarket, by Technology, 2020-2028(USD Billion)
1.2.4. Proactive ServicesMarket, by Application, 2020-2028(USD Billion)
1.2.5. Proactive ServicesMarket, by Enterprise, 2020-2028(USD Billion)
1.2.6. Proactive ServicesMarket, by End Use, 2020-2028(USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Proactive ServicesMarket Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Proactive ServicesMarket Dynamics
3.1. Proactive ServicesMarket Impact Analysis (2020-2028)
3.1.1. Market Drivers High Costs incurred by unplanned Outages Increasing focus on delivering enhanced customer experience Growing Number of Cyber Threats
3.1.2. Market Challenges Lack of skilled Professionals Managing security with multiple customer touchpoints
3.1.3. Market Opportunities Ai-Based Proactive Services Partnerships and Affective Ecosystems
Chapter 4. Global Proactive Services Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model (2018-2028)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
4.5. Top investment opportunity
4.6. Top winning strategies
Chapter 5. Risk Assessment: COVID-19 Impact
5.1.1. Assessment of the overall impact of COVID-19 on the industry
5.1.2. Pre COVID-19 and post COVID-19 market scenario
Chapter 6. Global Proactive ServicesMarket, by Service
6.1. Market Snapshot
6.2. Global Proactive ServicesMarket by Service, Performance – Potential Analysis
6.3. Global Proactive ServicesMarket Estimates & Forecasts by Service 2018-2028 (USD Billion)
6.4. Proactive ServicesMarket, Sub Segment Analysis
6.4.1. Design & Consulting
6.4.2. Managed Services
6.4.3. Technical support
Chapter 7. Global Proactive ServicesMarket, by Technology
7.1. Market Snapshot
7.2. Global Proactive ServicesMarket by Technology, Performance – Potential Analysis
7.3. Global Proactive ServicesMarket Estimates & Forecasts by Technology 2018-2028 (USD Billion)
7.4. Proactive ServicesMarket, Sub Segment Analysis
7.4.1. Analytics
7.4.2. Artificial intelligence
7.4.3. Others
Chapter 8. Global Proactive ServicesMarket, by Technology
8.1. Market Snapshot
8.2. Global Proactive ServicesMarket by Technology, Performance – Potential Analysis
8.3. Global Proactive ServicesMarket Estimates & Forecasts by Technology 2018-2028 (USD Billion)
8.4. Proactive ServicesMarket, Sub Segment Analysis
8.4.1. Analytics
8.4.2. Artificial intelligence
8.4.3. Others
Chapter 9. Global Proactive ServicesMarket, by Application
9.1. Market Snapshot
9.2. Global Proactive ServicesMarket by Application, Performance – Potential Analysis
9.3. Global Proactive ServicesMarket Estimates & Forecasts by Application 2018-2028 (USD Billion)
9.4. Proactive ServicesMarket, Sub Segment Analysis
9.4.1. Cloud Management
9.4.2. Customer Experience Management
9.4.3. Data Center Management
9.4.4. End-Point Management
9.4.5. Network Management
9.4.6. Others
Chapter 10. Global Proactive ServicesMarket, by Enterprise
10.1. Market Snapshot
10.2. Global Proactive ServicesMarket by Enterprise, Performance – Potential Analysis
10.3. Global Proactive ServicesMarket Estimates & Forecasts by Enterprise 2018-2028 (USD Billion)
10.4. Proactive ServicesMarket, Sub Segment Analysis
10.4.1. Small & Medium Enterprises
10.4.2. Large enterprise
Chapter 11. Global Proactive ServicesMarket, by End Use
11.1. Market Snapshot
11.2. Global Proactive ServicesMarket by End use, Performance – Potential Analysis
11.3. Global Proactive ServicesMarket Estimates & Forecasts by End use 2018-2028 (USD Billion)
11.4. Proactive ServicesMarket, Sub Segment Analysis
11.4.1. BFSI
11.4.2. Government
11.4.3. Healthcare
11.4.4. Manufacturing
11.4.5. Media & Communications
11.4.6. Retail
11.4.7. Other

Chapter 12. Global Proactive ServicesMarket, Regional Analysis
12.1. Proactive ServicesMarket, Regional Market Snapshot
12.2. North America Proactive ServicesMarket
12.2.1. U.S. Proactive ServicesMarket Service breakdown estimates & forecasts, 2018-2028 Technology breakdown estimates & forecasts, 2018-2028 Application breakdown estimates & forecasts, 2018-2028 Enterprise, breakdown estimates & forecasts, 2018-2028 Enduse breakdown estimates & forecasts, 2018-2028

12.2.2. Canada Proactive ServicesMarket
12.3. Europe Proactive ServicesMarket Snapshot
12.3.1. U.K. Proactive ServicesMarket
12.3.2. Germany Proactive ServicesMarket
12.3.3. France Proactive ServicesMarket
12.3.4. Spain Proactive ServicesMarket
12.3.5. Italy Proactive ServicesMarket
12.3.6. Rest of Europe Proactive ServicesMarket
12.4. Asia-Pacific Proactive ServicesMarket Snapshot
12.4.1. China Proactive ServicesMarket
12.4.2. India Proactive ServicesMarket
12.4.3. Japan Proactive ServicesMarket
12.4.4. Australia Proactive ServicesMarket
12.4.5. South Korea Proactive ServicesMarket
12.4.6. Rest of Asia Pacific Proactive ServicesMarket
12.5. Latin America Proactive ServicesMarket Snapshot
12.5.1. Brazil Proactive ServicesMarket
12.5.2. Mexico Proactive ServicesMarket
12.6. Rest of The World Proactive ServicesMarket

Chapter 13. Competitive Intelligence
13.1. Top Market Strategies
13.2. Company Profiles
13.2.1. Microsoft Corporation Key Information Overview Financial (Subject to Data Availability) Product Summary Recent Developments
13.2.2. Symantec Corporation
13.2.3. Fortinet, Inc.
13.2.4. Juniper Network, Inc.
13.2.5. Avaya Inc.
13.2.6. DXC Technology
13.2.7. Hewlett Packard Enterprise Company
13.2.8. Huawei Technologies Co., Ltd
13.2.9. International Business Machines Corporation
13.2.10. Cisco Systems, Inc
Chapter 14. Research Process
14.1. Research Process
14.1.1. Data Mining
14.1.2. Analysis
14.1.3. Market Estimation
14.1.4. Validation
14.1.5. Publishing
14.2. Research Attributes
14.3. Research Assumption

At Bizwit Research and Consultancy, we employ a thorough and iterative research methodology with the goal of minimizing discrepancies, ensuring the provision of highly accurate estimates and predictions over the forecast period. Our approach involves a combination of bottom-up and top-down strategies to effectively segment and estimate quantitative aspects of the market, utilizing our proprietary data & AI tools. Our Proprietary Tools allow us for the creation of customized models specific to the research objectives. This enables us to develop tailored statistical models and forecasting algorithms to estimate market trends, future growth, or consumer behavior. The customization enhances the accuracy and relevance of the research findings.
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Critical elements of methodology employed for all our studies include:
Data Collection:
To determine the appropriate methods of data collection based on the research objectives, we consider both primary and secondary sources. Primary data collection involves gathering information directly from various industry experts in core and related fields, original equipment manufacturers (OEMs), vendors, suppliers, technology developers, alliances, and organizations. These sources encompass all segments of the value chain within the specific industry. Through in-depth interviews, we engage with key industry participants, subject-matter experts, C-level executives of major market players, industry consultants, and other relevant experts. This allows us to obtain and validate critical qualitative and quantitative information while evaluating market prospects. AI and Big Data are instrumental in our primary research, providing us with powerful tools to collect, analyze, and derive insights from data efficiently. These technologies contribute to the advancement of research methodologies, enabling us to make data-driven decisions and uncover valuable findings.
In addition to primary sources, we extensively utilize secondary sources to enhance our research. These include directories, databases, journals focusing on related industries, company newsletters, and information portals such as Bloomberg, D&B Hoovers, and Factiva. These secondary sources enable us to identify and gather valuable information for our comprehensive, technical, market-oriented, and commercial study of the market. Additionally, we utilize AI algorithms to automate the collection of vast amounts of data from various sources such as surveys, social media platforms, online transactions, and web scraping. And employ Big Data technologies for storage and processing of large datasets, ensuring that no valuable information is missed during the data collection process.
Data Analysis:
Our team of experts carefully examine the gathered data using suitable statistical techniques and qualitative analysis methods. For quantitative analysis, we employ descriptive statistics, regression analysis, and other advanced statistical methods, depending on the characteristics of the data. This analysis may also incorporate the utilization of AI tools and big data analysis techniques to extract meaningful insights.
To ensure the accuracy and reliability of our findings, we extensively leverage data science techniques, which help us minimize discrepancies and uncertainties in our analysis. We employ Data Science to clean and preprocess the data, ensuring its quality and reliability. This involves handling missing data, removing outliers, standardizing variables, and transforming data into suitable formats for analysis. The application of data science techniques enhances our accuracy, efficiency, and depth of analysis, enabling us to stay competitive in dynamic market environments.
Market Size Estimation:
Our proprietary data tools play a crucial role in deriving our market estimates and forecasts. Each study involves the creation of a unique and customized model. The model incorporates the gathered information on market dynamics, technology landscape, application development, and pricing trends. AI techniques, such as machine learning and deep learning, aid us to analyze patterns within the data to identify correlations, trends, and relationships. By recognizing patterns in consumer behavior, purchasing habits, or market dynamics, our AI algorithms aid us in more precise estimations of market size. These factors are simultaneously analyzed within the model, allowing for a comprehensive assessment. To quantify their impact over the forecast period, correlation, regression, and time series analysis are employed.
To estimate and validate the market size, we employ both top-down and bottom-up approaches. The preference is given to a bottom-up approach, where key regional markets are analyzed as separate entities. This data is then integrated to obtain global estimates. This approach is crucial as it provides a deep understanding of the industry and helps minimize errors.
In our forecasting process, we consider various parameters such as economic tools, technological analysis, industry experience, and domain expertise. By taking all these factors into account, we strive to produce accurate and reliable market forecasts. When forecasting, we take into consideration several parameters, which include:
Market driving trends and favorable economic conditions
Restraints and challenges that are expected to be encountered during the forecast period.
Anticipated opportunities for growth and development
Technological advancements and projected developments in the market
Consumer spending trends and dynamics
Shifts in consumer preferences and behaviors.
The current state of raw materials and trends in supply versus pricing
Regulatory landscape and expected changes or developments.
The existing capacity in the market and any expected additions or expansions up to the end of the forecast period.
To assess the market impact of these parameters, we assign weights to each one and utilize weighted average analysis. This process allows us to quantify their influence on the market and derive an expected growth rate for the forecasted period. By considering these various factors and applying a weighted analysis approach, we strive to provide accurate and reliable market forecasts.
Insight Generation & Report Presentation:
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Next, we create a well-structured research report that effectively communicates the research findings, insights, and recommendations to the client. To enhance clarity and comprehension, we utilize visual aids such as charts, graphs, and tables. These visual elements are employed to present the data in an engaging and easily understandable format, ensuring that the information is accessible and visually appealing to the client. Our aim is to deliver a clear and concise report that conveys the research findings effectively and provides actionable recommendations to meet the client’s specific needs.

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