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Global Hosted PBX Market to reach USD xx billion by the end of 2030

Global Hosted PBX Market Size study & Forecast, by Offering (Solution, Services), by Application (Unified communication and collaboration, Mobility, Call center, Others), by Enterprise (Banking, Financial Services, & Insurance (BFSI), Retail & eCommerce, Healthcare & Life Sciences, Manufacturing, Others) and Regional Analysis, 2023-2030

Product Code: ICTEITS-86785587
Publish Date: 20-01-2024
Page: 200

Global Hosted PBX Market is valued at approximately USD xx billion in 2022 and is anticipated to grow with a healthy growth rate of more than xx% during the forecast period 2023-2030. Hosted Private Branch Exchange (PBX), often referred to as Hosted PBX, is a telecommunications service that provides a business phone system over the Internet. In a traditional PBX system, the hardware and infrastructure are located on-site at the business premises, and with a Hosted PBX, these components are hosted and maintained off-site by a third-party service provider. The Hosted PBX Market is expanding because of factors such as the rising adoption of cloud technology and growing demand for enterprise mobility. As a result, the demand for Hosted PBX has progressively increased in the international market during the forecast period 2023-2030.

Cloud-based solutions typically eliminate the need for businesses to invest in expensive on-premises PBX hardware. Hosted PBX services often have a subscription-based pricing model, allowing businesses to pay for the services they need without the burden of maintaining and upgrading hardware. According to Statista, 75% of enterprises surveyed expressed their adoption of Microsoft Azure for public cloud usage. The leading cloud computing platform providers globally, often referred to as hyperscale’s, include Amazon Web Service, Microsoft Azure, and Google Cloud. Another important factor that drives the Hosted PBX Market is the increasing demand for enterprise mobility. Hosted PBX solutions often offer integrations with mobile devices, allowing employees to use their smartphones as extensions of the office phone system. This integration is essential for enterprises where employees use mobile devices extensively. In addition, as per Statista, the global Enterprise Mobility Management (EMM) Market accounts for USD 2823 million in 2020 and reached up to USD 3388 million in 2021. Moreover, the surge in demand for remote work and the growing number of SMEs are anticipated to create lucrative growth opportunities for the market over the forecast period. However, compatibility and interoperability issues and security and privacy concerns are going to impede overall market growth throughout the forecast period of 2023-2030.

The key regions considered for the Global Hosted PBX Market study includes Asia Pacific, North America, Europe, Latin America, and Middle East & Africa. North America dominated the market in 2022 owing to the high-speed internet infrastructure in the region. High-speed internet contributes to the overall reliability of hosted PBX systems. A fast and stable internet connection reduces the risk of dropped calls, call jitter, and other issues that can negatively impact communication. The region’s dominant performance is anticipated to propel the overall demand for Hosted PBX. Furthermore, Asia Pacific is expected to grow fastest over the forecast period, owing to factors such as an increase in the number of internet users and a growing startup ecosystem in the region. The startup ecosystem is characterized by flexibility and agility, and many startups adopt remote or distributed work models. Hosted PBX systems are well-suited for such environments, providing seamless communication tools for teams working from different locations.

Major market player included in this report are:
AT&T Inc
Verizon Communications Inc
Cisco Systems, Inc
BT Group plc
RingCentral, Inc
Comcast Corporation
Sangoma Technologies Corporation
Lumen Technologies, Inc
Nextiva, Inc
Fusion Connect, Inc

Recent Developments in the Market:
Ø In October 2023, astTECS, a Bengaluru-based leading provider of enterprise unified communication systems and services, announces the debut of their breakthrough AI PBX at GITEX Global 2023 in Dubai.

Global Hosted PBX Market Report Scope:
ü Historical Data – 2020 – 2021
ü Base Year for Estimation – 2022
ü Forecast period – 2023-2030
ü Report Coverage – Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
ü Segments Covered – Offering, Application, Enterprise, Region
ü Regional Scope – North America; Europe; Asia Pacific; Latin America; Middle East & Africa
ü Customization Scope – Free report customization (equivalent up to 8 analyst’s working hours) with purchase. Addition or alteration to country, regional & segment scope*

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within countries involved in the study.

The report also caters detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, it also incorporates potential opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Offering:

By Application:
Unified communication and collaboration
Call center

By Enterprise
Banking, Financial Services, & Insurance (BFSI)
Retail & eCommerce
Healthcare & Life Sciences

By Region:

North America


Asia Pacific
South Korea

Latin America

Middle East & Africa
Saudi Arabia
South Africa
Rest of Middle East & Africa

Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2020-2030 (USD Billion)
1.2.1. Hosted PBX Market, by Region, 2020-2030 (USD Billion)
1.2.2. Hosted PBX Market, by Offering, 2020-2030 (USD Billion)
1.2.3. Hosted PBX Market, by Application, 2020-2030 (USD Billion)
1.2.4. Hosted PBX Market, by Enterprise, 2020-2030 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Hosted PBX Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Industry Evolution
2.2.2. Scope of the Study
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Hosted PBX Market Dynamics
3.1. Hosted PBX Market Impact Analysis (2020-2030)
3.1.1. Market Drivers Rising adoption of cloud technology Growing demand for enterprise mobility
3.1.2. Market Challenges Compatibility and Interoperability issues Security and Privacy Concerns
3.1.3. Market Opportunities Surge in demand for remote work Growing number of SME’s
Chapter 4. Global Hosted PBX Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.2. Porter’s 5 Force Impact Analysis
4.3. PEST Analysis
4.3.1. Political
4.3.2. Economical
4.3.3. Social
4.3.4. Technological
4.3.5. Environmental
4.3.6. Legal
4.4. Top investment opportunity
4.5. Top winning strategies
4.6. COVID-19 Impact Analysis
4.7. Disruptive Trends
4.8. Industry Expert Perspective
4.9. Analyst Recommendation & Conclusion
Chapter 5. Global Hosted PBX Market, by Offering
5.1. Market Snapshot
5.2. Global Hosted PBX Market by Offering, Performance – Potential Analysis
5.3. Global Hosted PBX Market Estimates & Forecasts by Offering 2020-2030 (USD Billion)
5.4. Hosted PBX Market, Sub Segment Analysis
5.4.1. Solution
5.4.2. Services
Chapter 6. Global Hosted PBX Market, by Application
6.1. Market Snapshot
6.2. Global Hosted PBX Market by Application, Performance – Potential Analysis
6.3. Global Hosted PBX Market Estimates & Forecasts by Application 2020-2030 (USD Billion)
6.4. Hosted PBX Market, Sub Segment Analysis
6.4.1. Unified communication and collaboration
6.4.2. Mobility
6.4.3. Call center
6.4.4. Others
Chapter 7. Global Hosted PBX Market, by Enterprise
7.1. Market Snapshot
7.2. Global Hosted PBX Market by Enterprise, Performance – Potential Analysis
7.3. Global Hosted PBX Market Estimates & Forecasts by Enterprise 2020-2030 (USD Billion)
7.4. Hosted PBX Market, Sub Segment Analysis
7.4.1. Banking, Financial Services, & Insurance (BFSI)
7.4.2. Retail & eCommerce
7.4.3. Healthcare & Life Sciences
7.4.4. Manufacturing
7.4.5. Others
Chapter 8. Global Hosted PBX Market, Regional Analysis
8.1. Top Leading Countries
8.2. Top Emerging Countries
8.3. Hosted PBX Market, Regional Market Snapshot
8.4. North America Hosted PBX Market
8.4.1. U.S. Hosted PBX Market Offering breakdown estimates & forecasts, 2020-2030 Application breakdown estimates & forecasts, 2020-2030 Enterprise breakdown estimates & forecasts, 2020-2030
8.4.2. Canada Hosted PBX Market
8.5. Europe Hosted PBX Market Snapshot
8.5.1. U.K. Hosted PBX Market
8.5.2. Germany Hosted PBX Market
8.5.3. France Hosted PBX Market
8.5.4. Spain Hosted PBX Market
8.5.5. Italy Hosted PBX Market
8.5.6. Rest of Europe Hosted PBX Market
8.6. Asia-Pacific Hosted PBX Market Snapshot
8.6.1. China Hosted PBX Market
8.6.2. India Hosted PBX Market
8.6.3. Japan Hosted PBX Market
8.6.4. Australia Hosted PBX Market
8.6.5. South Korea Hosted PBX Market
8.6.6. Rest of Asia Pacific Hosted PBX Market
8.7. Latin America Hosted PBX Market Snapshot
8.7.1. Brazil Hosted PBX Market
8.7.2. Mexico Hosted PBX Market
8.8. Middle East & Africa Hosted PBX Market
8.8.1. Saudi Arabia Hosted PBX Market
8.8.2. South Africa Hosted PBX Market
8.8.3. Rest of Middle East & Africa Hosted PBX Market

Chapter 9. Competitive Intelligence
9.1. Key Company SWOT Analysis
9.1.1. Company 1
9.1.2. Company 2
9.1.3. Company 3
9.2. Top Market Strategies
9.3. Company Profiles
9.3.1. AT&T Inc Key Information Overview Financial (Subject to Data Availability) Product Summary Recent Developments
9.3.2. Verizon Communications Inc
9.3.3. Cisco Systems, Inc
9.3.4. BT Group plc
9.3.5. RingCentral, Inc
9.3.6. Comcast Corporation
9.3.7. Sangoma Technologies Corporation
9.3.8. Lumen Technologies, Inc
9.3.9. Nextiva, Inc
9.3.10. Fusion Connect, Inc
Chapter 10. Research Process
10.1. Research Process
10.1.1. Data Mining
10.1.2. Analysis
10.1.3. Market Estimation
10.1.4. Validation
10.1.5. Publishing
10.2. Research Attributes
10.3. Research Assumption

At Bizwit Research and Consultancy, we employ a thorough and iterative research methodology with the goal of minimizing discrepancies, ensuring the provision of highly accurate estimates and predictions over the forecast period. Our approach involves a combination of bottom-up and top-down strategies to effectively segment and estimate quantitative aspects of the market, utilizing our proprietary data & AI tools. Our Proprietary Tools allow us for the creation of customized models specific to the research objectives. This enables us to develop tailored statistical models and forecasting algorithms to estimate market trends, future growth, or consumer behavior. The customization enhances the accuracy and relevance of the research findings.
We are dedicated to clearly communicating the purpose and objectives of each research project in the final deliverables. Our process begins by identifying the specific problem or challenge our client wishes to address, and from there, we establish precise research questions that need to be answered. To gain a comprehensive understanding of the subject matter and identify the most relevant trends and best practices, we conduct an extensive review of existing literature, industry reports, case studies, and pertinent academic research.
Critical elements of methodology employed for all our studies include:
Data Collection:
To determine the appropriate methods of data collection based on the research objectives, we consider both primary and secondary sources. Primary data collection involves gathering information directly from various industry experts in core and related fields, original equipment manufacturers (OEMs), vendors, suppliers, technology developers, alliances, and organizations. These sources encompass all segments of the value chain within the specific industry. Through in-depth interviews, we engage with key industry participants, subject-matter experts, C-level executives of major market players, industry consultants, and other relevant experts. This allows us to obtain and validate critical qualitative and quantitative information while evaluating market prospects. AI and Big Data are instrumental in our primary research, providing us with powerful tools to collect, analyze, and derive insights from data efficiently. These technologies contribute to the advancement of research methodologies, enabling us to make data-driven decisions and uncover valuable findings.
In addition to primary sources, we extensively utilize secondary sources to enhance our research. These include directories, databases, journals focusing on related industries, company newsletters, and information portals such as Bloomberg, D&B Hoovers, and Factiva. These secondary sources enable us to identify and gather valuable information for our comprehensive, technical, market-oriented, and commercial study of the market. Additionally, we utilize AI algorithms to automate the collection of vast amounts of data from various sources such as surveys, social media platforms, online transactions, and web scraping. And employ Big Data technologies for storage and processing of large datasets, ensuring that no valuable information is missed during the data collection process.
Data Analysis:
Our team of experts carefully examine the gathered data using suitable statistical techniques and qualitative analysis methods. For quantitative analysis, we employ descriptive statistics, regression analysis, and other advanced statistical methods, depending on the characteristics of the data. This analysis may also incorporate the utilization of AI tools and big data analysis techniques to extract meaningful insights.
To ensure the accuracy and reliability of our findings, we extensively leverage data science techniques, which help us minimize discrepancies and uncertainties in our analysis. We employ Data Science to clean and preprocess the data, ensuring its quality and reliability. This involves handling missing data, removing outliers, standardizing variables, and transforming data into suitable formats for analysis. The application of data science techniques enhances our accuracy, efficiency, and depth of analysis, enabling us to stay competitive in dynamic market environments.
Market Size Estimation:
Our proprietary data tools play a crucial role in deriving our market estimates and forecasts. Each study involves the creation of a unique and customized model. The model incorporates the gathered information on market dynamics, technology landscape, application development, and pricing trends. AI techniques, such as machine learning and deep learning, aid us to analyze patterns within the data to identify correlations, trends, and relationships. By recognizing patterns in consumer behavior, purchasing habits, or market dynamics, our AI algorithms aid us in more precise estimations of market size. These factors are simultaneously analyzed within the model, allowing for a comprehensive assessment. To quantify their impact over the forecast period, correlation, regression, and time series analysis are employed.
To estimate and validate the market size, we employ both top-down and bottom-up approaches. The preference is given to a bottom-up approach, where key regional markets are analyzed as separate entities. This data is then integrated to obtain global estimates. This approach is crucial as it provides a deep understanding of the industry and helps minimize errors.
In our forecasting process, we consider various parameters such as economic tools, technological analysis, industry experience, and domain expertise. By taking all these factors into account, we strive to produce accurate and reliable market forecasts. When forecasting, we take into consideration several parameters, which include:
Market driving trends and favorable economic conditions
Restraints and challenges that are expected to be encountered during the forecast period.
Anticipated opportunities for growth and development
Technological advancements and projected developments in the market
Consumer spending trends and dynamics
Shifts in consumer preferences and behaviors.
The current state of raw materials and trends in supply versus pricing
Regulatory landscape and expected changes or developments.
The existing capacity in the market and any expected additions or expansions up to the end of the forecast period.
To assess the market impact of these parameters, we assign weights to each one and utilize weighted average analysis. This process allows us to quantify their influence on the market and derive an expected growth rate for the forecasted period. By considering these various factors and applying a weighted analysis approach, we strive to provide accurate and reliable market forecasts.
Insight Generation & Report Presentation:
After conducting the research, our experts analyze the findings in relation to the research objectives and the specific needs of the client. They generate valuable insights and recommendations that directly address the client’s business challenges. These insights are carefully connected to the research findings to provide a comprehensive understanding.
Next, we create a well-structured research report that effectively communicates the research findings, insights, and recommendations to the client. To enhance clarity and comprehension, we utilize visual aids such as charts, graphs, and tables. These visual elements are employed to present the data in an engaging and easily understandable format, ensuring that the information is accessible and visually appealing to the client. Our aim is to deliver a clear and concise report that conveys the research findings effectively and provides actionable recommendations to meet the client’s specific needs.

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