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Global Digital BSS Market to reach USD 16.98 billion by the end of 2030.

Global Digital BSS (Business Support Systems) Market Size study & Forecast, by Offering (Solution, Services) By Solution (Revenue and Billing Management, Customer Management, Order Management, Product Management, Others) By Vertical (BFSI, IT and ITES, Telecom, Retail and E-commerce, Media and Entertainment, Manufacturing, Energy and Utilities, Others) and Regional Analysis, 2023-2030

Product Code: ICTEITS-12299640
Publish Date: 10-01-2024
Page: 200

Global Digital BSS (Business Support Systems) Market is valued approximately at USD 4.97billion in 2022 and is anticipated to grow with a healthy growth rate of more than 16.6% over the forecast period 2023-2030. Digital Business Support Systems (BSS) refer to the set of processes, software, and platforms that enable telecommunication service providers to manage their business operations and customer interactions in the digital age. The Digital BSS market is expanding because of factors such as increasing number of online transactions and growing number of mobile devices. BSS is a crucial component for communication service providers as it facilitates the management of various business functions, including customer relationship management (CRM), billing, order management, and revenue assurance. As a result, the demand of Digital BSS has progressively increased in the global market during the forecast period 2023-2030.

Businesses engaging in online transactions often have a global reach. Digital BSS should be designed to support international operations, accommodating diverse currencies, languages, and regulatory frameworks. According to the Statista, global transaction value in the Digital Payments accounts USD 9.45 trillion in 2023 and projected to reach up to USD 14.78 trillion by 2027. Furthermore, the dynamic nature of the digital landscape requires Digital BSS to have an agile and flexible architecture. This allows for quick adaptation to changing business requirements, new services, and evolving customer needs. Another important factor driving the Digital BSS market is increasing number of mobile devices. The rise of mobile devices has led to increased reliance on mobile payments. Digital BSS should integrate seamlessly with mobile payment systems, supporting various payment methods and ensuring secure and convenient transactions. In addition, as per Statista, the number of mobile subscribers globally was 7.26 billion in 2022 and is projected to reach up to 7.49 billion by 2025. Moreover, rising demand for enhanced customer experience and growing number of online business platforms is anticipated to create a lucrative growth opportunity for the market over the forecast period. However, lack of expertise in telecom companies to implement digital BSS solutions and high cost of Digital BSS is going to impede overall market growth throughout the forecast period of 2023-2030.

The key regions considered for the Global Digital BSS Market study includes Asia Pacific, North America, Europe, Latin America, and Middle East & Africa. North America dominated the market in 2022 with largest market share owing to the robust digital infrastructure including high-speed internet connectivity, and presence of key market players in the region. The region’s dominant performance is anticipated to propel the overall demand of Digital BSS. Furthermore, Asia Pacific is expected to be the fastest growing region during the forecast period, owing to factors such as digitalization and growing adoption of cloud in the region.

Major market player included in this report are:
Amdocs Limited
Huawei Technologies Co. Ltd
LM Ericsson Telephone Company
CSG Systems International, Inc
Nokia Corporation
International Business Machines Corporation
ZTE Corporation
Optiva Inc
Cerillion Technologies Limited
Accenture plc
Recent Developments in the Market:
Ø In September 2021, Amdocs, a prominent provider of software and services to communications and media organisations, said that it has been chosen by Orange to offer the business support systems for Europe’s first 5G Stand Alone (SA) experimental cloud network, which was inaugurated in Lannion, France, in July. The automated and cloud-native data- and AI-driven software-enabled network is a two-year project that seeks to reach several hundred users by the end of 2021. The network employs Open RAN technology and serve as the blueprint for Orange’s next generation of more efficient and flexible networks that rely on AI and data. The Amdocs system, which runs on Amazon Web Services (AWS), to be integrated in a hybrid-cloud way into Orange’s multi-vendor 5G network.

Global Digital BSS Market Report Scope:
ü Historical Data – 2020 – 2021
ü Base Year for Estimation – 2022
ü Forecast period – 2023-2030
ü Report Coverage – Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
ü Segments Covered – Offering, Solution, Vertical, Region
ü Regional Scope – North America; Europe; Asia Pacific; Latin America; Middle East & Africa
ü Customization Scope – Free report customization (equivalent up to 8 analyst’s working hours) with purchase. Addition or alteration to country, regional & segment scope*

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within countries involved in the study.

The report also caters detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, it also incorporates potential opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Offering

By Solution
Revenue and Billing Management
Customer Management
Order Management
Product Management

By Vertical
Retail and E-commerce
Media and Entertainment
Energy and Utilities

By Region:

North America


Asia Pacific
South Korea

Latin America

Middle East & Africa
Saudi Arabia
South Africa
Rest of Middle East & Africa

Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2020-2030 (USD Billion)
1.2.1. Digital BSS Market, by region, 2020-2030 (USD Billion)
1.2.2. Digital BSS Market, by Offering, 2020-2030 (USD Billion)
1.2.3. Digital BSS Market, by Solution, 2020-2030 (USD Billion)
1.2.4. Digital BSS Market, by Vertical, 2020-2030 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Digital BSS Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Industry Evolution
2.2.2. Scope of the Study
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Digital BSS Market Dynamics
3.1. Digital BSS Market Impact Analysis (2020-2030)
3.1.1. Market Drivers Increasing number of online transactions Growing number of mobile devices
3.1.2. Market Challenges Lack of expertise in telecom companies to implement digital BSS solutions High cost of Digital BSS
3.1.3. Market Opportunities Rising demand for enhanced customer experience Growing number of online business platforms
Chapter 4. Global Digital BSS Market: Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.2. Porter’s 5 Force Impact Analysis
4.3. PEST Analysis
4.3.1. Political
4.3.2. Economic
4.3.3. Social
4.3.4. Technological
4.3.5. Environmental
4.3.6. Legal
4.4. Top investment opportunity
4.5. Top winning strategies
4.6. COVID-19 Impact Analysis
4.7. Disruptive Trends
4.8. Industry Expert Perspective
4.9. Analyst Recommendation & Conclusion
Chapter 5. Global Digital BSS Market, by Offering
5.1. Market Snapshot
5.2. Global Digital BSS Market by Offering, Performance – Potential Analysis
5.3. Global Digital BSS Market Estimates & Forecasts by Offering 2020-2030 (USD Billion)
5.4. Digital BSS Market, Sub Segment Analysis
5.4.1. Solution
5.4.2. Services
Chapter 6. Global Digital BSS Market, by Solution
6.1. Market Snapshot
6.2. Global Digital BSS Market by Solution, Performance – Potential Analysis
6.3. Global Digital BSS Market Estimates & Forecasts by Solution 2020-2030 (USD Billion)
6.4. Digital BSS Market, Sub Segment Analysis
6.4.1. Revenue and Billing Management
6.4.2. Customer Management
6.4.3. Order Management
6.4.4. Product Management
6.4.5. Others
Chapter 7. Global Digital BSS Market, by Vertical
7.1. Market Snapshot
7.2. Global Digital BSS Market by Vertical, Performance – Potential Analysis
7.3. Global Digital BSS Market Estimates & Forecasts by Vertical 2020-2030 (USD Billion)
7.4. Digital BSS Market, Sub Segment Analysis
7.4.1. BFSI
7.4.2. IT and ITES
7.4.3. Telecom
7.4.4. Retail and E-commerce
7.4.5. Media and Entertainment
7.4.6. Manufacturing
7.4.7. Energy and Utilities
7.4.8. Others
Chapter 8. Global Digital BSS Market, Regional Analysis
8.1. Top Leading Countries
8.2. Top Emerging Countries
8.3. Digital BSS Market, Regional Market Snapshot
8.4. North America Digital BSS Market
8.4.1. U.S. Digital BSS Market Offering breakdown estimates & forecasts, 2020-2030 Solution breakdown estimates & forecasts, 2020-2030 Vertical breakdown estimates & forecasts, 2020-2030
8.4.2. Canada Digital BSS Market
8.5. Europe Digital BSS Market Snapshot
8.5.1. U.K. Digital BSS Market
8.5.2. Germany Digital BSS Market
8.5.3. France Digital BSS Market
8.5.4. Spain Digital BSS Market
8.5.5. Italy Digital BSS Market
8.5.6. Rest of Europe Digital BSS Market
8.6. Asia-Pacific Digital BSS Market Snapshot
8.6.1. China Digital BSS Market
8.6.2. India Digital BSS Market
8.6.3. Japan Digital BSS Market
8.6.4. Australia Digital BSS Market
8.6.5. South Korea Digital BSS Market
8.6.6. Rest of Asia Pacific Digital BSS Market
8.7. Latin America Digital BSS Market Snapshot
8.7.1. Brazil Digital BSS Market
8.7.2. Mexico Digital BSS Market
8.8. Middle East & Africa Digital BSS Market
8.8.1. Saudi Arabia Digital BSS Market
8.8.2. South Africa Digital BSS Market
8.8.3. Rest of Middle East & Africa Digital BSS Market

Chapter 9. Competitive Intelligence
9.1. Key Company SWOT Analysis
9.1.1. Company 1
9.1.2. Company 2
9.1.3. Company 3
9.2. Top Market Strategies
9.3. Company Profiles
9.3.1. Amdocs Limited Key Information Overview Financial (Subject to Data Availability) Product Summary Recent Developments
9.3.2. Huawei Technologies Co. Ltd
9.3.3. LM Ericsson Telephone Company
9.3.4. CSG Systems International, Inc
9.3.5. Nokia Corporation
9.3.6. International Business Machines Corporation
9.3.7. ZTE Corporation
9.3.8. Optiva Inc
9.3.9. Cerillion Technologies Limited
9.3.10. Accenture plc
Chapter 10. Research Process
10.1. Research Process
10.1.1. Data Mining
10.1.2. Analysis
10.1.3. Market Estimation
10.1.4. Validation
10.1.5. Publishing
10.2. Research Attributes
10.3. Research Assumption

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Data Collection:
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Data Analysis:
Our team of experts carefully examine the gathered data using suitable statistical techniques and qualitative analysis methods. For quantitative analysis, we employ descriptive statistics, regression analysis, and other advanced statistical methods, depending on the characteristics of the data. This analysis may also incorporate the utilization of AI tools and big data analysis techniques to extract meaningful insights.
To ensure the accuracy and reliability of our findings, we extensively leverage data science techniques, which help us minimize discrepancies and uncertainties in our analysis. We employ Data Science to clean and preprocess the data, ensuring its quality and reliability. This involves handling missing data, removing outliers, standardizing variables, and transforming data into suitable formats for analysis. The application of data science techniques enhances our accuracy, efficiency, and depth of analysis, enabling us to stay competitive in dynamic market environments.
Market Size Estimation:
Our proprietary data tools play a crucial role in deriving our market estimates and forecasts. Each study involves the creation of a unique and customized model. The model incorporates the gathered information on market dynamics, technology landscape, application development, and pricing trends. AI techniques, such as machine learning and deep learning, aid us to analyze patterns within the data to identify correlations, trends, and relationships. By recognizing patterns in consumer behavior, purchasing habits, or market dynamics, our AI algorithms aid us in more precise estimations of market size. These factors are simultaneously analyzed within the model, allowing for a comprehensive assessment. To quantify their impact over the forecast period, correlation, regression, and time series analysis are employed.
To estimate and validate the market size, we employ both top-down and bottom-up approaches. The preference is given to a bottom-up approach, where key regional markets are analyzed as separate entities. This data is then integrated to obtain global estimates. This approach is crucial as it provides a deep understanding of the industry and helps minimize errors.
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Market driving trends and favorable economic conditions
Restraints and challenges that are expected to be encountered during the forecast period.
Anticipated opportunities for growth and development
Technological advancements and projected developments in the market
Consumer spending trends and dynamics
Shifts in consumer preferences and behaviors.
The current state of raw materials and trends in supply versus pricing
Regulatory landscape and expected changes or developments.
The existing capacity in the market and any expected additions or expansions up to the end of the forecast period.
To assess the market impact of these parameters, we assign weights to each one and utilize weighted average analysis. This process allows us to quantify their influence on the market and derive an expected growth rate for the forecasted period. By considering these various factors and applying a weighted analysis approach, we strive to provide accurate and reliable market forecasts.
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