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Global Customer Care BPO Market to reach USD xx Billion by 2027.

Global Customer Care BPO Market Size study, by Solution (Onshore Outsourcing, Offshore Outsourcing), by Application (Telecom & IT, BFSI, Healthcare & Life Sciences, Government & Public, Retail & Consumer Goods and Others), and Regional Forecasts 2021-2027

Product Code: ICTICTS-83110256
Publish Date: 17-07-2021
Page: 200

Global Customer Care BPO Market is valued approximately at USD xx Billion in 2020 and is anticipated to grow with a healthy growth rate of more than xx% over the forecast period 2021-2027. Customer Care BPO provides the efficient management to the outsourcing business process with the requirement of a client organization. The global Customer Care BPO market is being driven by growing market value of BPO globally. For instance, according to the Statista, the market value of BPO increased from USD 23.6 Billion in 2018 to USD 26 Billion in 2019. The other driving factor for the market growth is the increase in the requirement for 24*7 services to improve organizational efficiency. Furthermore, the growing investment by the industries which require BPO services, improvement of IT infrastructure and increase in the services such as accounts, human resource, marketing and others will provide new opportunities for the global Customer Care BPO industry. However, threat of new companies entering the market and rising data security concerns including internal security lapses may impede market growth over the forecast period of 2021-2027.

Among the key regions such as Asia Pacific, North America, Europe, Latin America, and Rest of the World are considered for the regional analysis of the global Customer Care BPO Market. North America is the leading region across the world in terms of market share due to presence of large establishes companies which require services of Customer Care BPO and increasing business agility in every organization. Asia Pacific is anticipated to exhibit the highest CAGR over the forecast period 2021-2027 due to growing businesses, easy availability of affordable skilled human resource and developing IT infrastructure in the region.

Major market player included in this report are:
Teleperformance SA
Star Trek Inc.
TeleTech Holdings
Acticall (Sitel)
West Corporation

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Solution:
Onshore Outsourcing
Offshore Outsourcing
By Application:
Telecom & IT
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods

By Region:
North America

Asia Pacific
South Korea
Latin America
Rest of the World

Furthermore, years considered for the study are as follows:

Historical year – 2018, 2019
Base year – 2020
Forecast period – 2021 to 2027.

Target Audience of the Global Customer Care BPO Market in Market Study:

Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers

Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2019-2027 (USD Billion)
1.2.1. Customer Care BPO Market, by Region, 2019-2027 (USD Billion)
1.2.2. Customer Care BPO Market, by Solution, 2019-2027 (USD Billion)
1.2.3. Customer Care BPO Market, by Application, 2019-2027 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Customer Care BPO Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Customer Care BPO Market Dynamics
3.1. Customer Care BPO Market Impact Analysis (2019-2027)
3.1.1. Market Drivers Growing market value of BPO globally Increase in the requirement for 24*7 services to improve organizational efficiency
3.1.2. Market Restraint Threat of new companies entering the market Rising data security concerns including internal security lapses
3.1.3. Market Opportunities Growing investment by the industries which require BPO services Improvement of IT infrastructure
Chapter 4. Global Customer Care BPO Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model (2018-2027)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
Chapter 5. Global Customer Care BPO Market, by Solution
5.1. Market Snapshot
5.2. Global Customer Care BPO Market by Solution, Performance – Potential Analysis
5.3. Global Customer Care BPO Market Estimates & Forecasts by Solution 2018-2027 (USD Billion)
5.4. Customer Care BPO Market, Sub Segment Analysis
5.4.1. Onshore Outsourcing
5.4.2. Offshore Outsourcing
Chapter 6. Global Customer Care BPO Market, by Application
a. Market Snapshot
6.1. Global Customer Care BPO Market by Application, Performance – Potential Analysis
6.2. Global Customer Care BPO Market Estimates & Forecasts by Application 2018-2027 (USD Billion)
6.3. Customer Care BPO Market, Sub Segment Analysis
6.3.1. Telecom & IT
6.3.2. BFSI
6.3.3. Healthcare & Life Sciences
6.3.4. Government & Public
6.3.5. Retail & Consumer Goods
6.3.6. Others
Chapter 7. Global Customer Care BPO Market, Regional Analysis
7.1. Customer Care BPO Market, Regional Market Snapshot
7.2. North America Customer Care BPO Market
7.2.1. U.S. Customer Care BPO Market Solution breakdown estimates & forecasts, 2018-2027 Application breakdown estimates & forecasts, 2018-2027
7.2.2. Canada Customer Care BPO Market
7.3. Europe Customer Care BPO Market Snapshot
7.3.1. U.K. Customer Care BPO Market
7.3.2. Germany Customer Care BPO Market
7.3.3. France Customer Care BPO Market
7.3.4. Spain Customer Care BPO Market
7.3.5. Italy Customer Care BPO Market
7.3.6. Rest of Europe Customer Care BPO Market
7.4. Asia-Pacific Customer Care BPO Market Snapshot
7.4.1. China Customer Care BPO Market
7.4.2. India Customer Care BPO Market
7.4.3. Japan Customer Care BPO Market
7.4.4. Australia Customer Care BPO Market
7.4.5. South Korea Customer Care BPO Market
7.4.6. Rest of Asia Pacific Customer Care BPO Market
7.5. Latin America Customer Care BPO Market Snapshot
7.5.1. Brazil Customer Care BPO Market
7.5.2. Mexico Customer Care BPO Market
7.6. Rest of The World Customer Care BPO Market
Chapter 8. Competitive Intelligence
8.1. Top Market Strategies
8.2. Company Profiles
8.2.1. Teleperformance SA Key Information Overview Financial (Subject to Data Availability) Product Summary Recent Developments
8.2.2. Concentrix
8.2.3. Atento
8.2.4. Star Trek Inc.
8.2.5. Arvato
8.2.6. TeleTechHoldings
8.2.7. Serco
8.2.8. Acticall (Sitel)
8.2.9. West Corporation
8.2.10. Webhelp
Chapter 9. Research Process
9.1. Research Process
9.1.1. Data Mining
9.1.2. Analysis
9.1.3. Market Estimation
9.1.4. Validation
9.1.5. Publishing
9.2. Research Attributes
9.3. Research Assumption

At Bizwit Research and Consultancy, we employ a thorough and iterative research methodology with the goal of minimizing discrepancies, ensuring the provision of highly accurate estimates and predictions over the forecast period. Our approach involves a combination of bottom-up and top-down strategies to effectively segment and estimate quantitative aspects of the market, utilizing our proprietary data & AI tools. Our Proprietary Tools allow us for the creation of customized models specific to the research objectives. This enables us to develop tailored statistical models and forecasting algorithms to estimate market trends, future growth, or consumer behavior. The customization enhances the accuracy and relevance of the research findings.
We are dedicated to clearly communicating the purpose and objectives of each research project in the final deliverables. Our process begins by identifying the specific problem or challenge our client wishes to address, and from there, we establish precise research questions that need to be answered. To gain a comprehensive understanding of the subject matter and identify the most relevant trends and best practices, we conduct an extensive review of existing literature, industry reports, case studies, and pertinent academic research.
Critical elements of methodology employed for all our studies include:
Data Collection:
To determine the appropriate methods of data collection based on the research objectives, we consider both primary and secondary sources. Primary data collection involves gathering information directly from various industry experts in core and related fields, original equipment manufacturers (OEMs), vendors, suppliers, technology developers, alliances, and organizations. These sources encompass all segments of the value chain within the specific industry. Through in-depth interviews, we engage with key industry participants, subject-matter experts, C-level executives of major market players, industry consultants, and other relevant experts. This allows us to obtain and validate critical qualitative and quantitative information while evaluating market prospects. AI and Big Data are instrumental in our primary research, providing us with powerful tools to collect, analyze, and derive insights from data efficiently. These technologies contribute to the advancement of research methodologies, enabling us to make data-driven decisions and uncover valuable findings.
In addition to primary sources, we extensively utilize secondary sources to enhance our research. These include directories, databases, journals focusing on related industries, company newsletters, and information portals such as Bloomberg, D&B Hoovers, and Factiva. These secondary sources enable us to identify and gather valuable information for our comprehensive, technical, market-oriented, and commercial study of the market. Additionally, we utilize AI algorithms to automate the collection of vast amounts of data from various sources such as surveys, social media platforms, online transactions, and web scraping. And employ Big Data technologies for storage and processing of large datasets, ensuring that no valuable information is missed during the data collection process.
Data Analysis:
Our team of experts carefully examine the gathered data using suitable statistical techniques and qualitative analysis methods. For quantitative analysis, we employ descriptive statistics, regression analysis, and other advanced statistical methods, depending on the characteristics of the data. This analysis may also incorporate the utilization of AI tools and big data analysis techniques to extract meaningful insights.
To ensure the accuracy and reliability of our findings, we extensively leverage data science techniques, which help us minimize discrepancies and uncertainties in our analysis. We employ Data Science to clean and preprocess the data, ensuring its quality and reliability. This involves handling missing data, removing outliers, standardizing variables, and transforming data into suitable formats for analysis. The application of data science techniques enhances our accuracy, efficiency, and depth of analysis, enabling us to stay competitive in dynamic market environments.
Market Size Estimation:
Our proprietary data tools play a crucial role in deriving our market estimates and forecasts. Each study involves the creation of a unique and customized model. The model incorporates the gathered information on market dynamics, technology landscape, application development, and pricing trends. AI techniques, such as machine learning and deep learning, aid us to analyze patterns within the data to identify correlations, trends, and relationships. By recognizing patterns in consumer behavior, purchasing habits, or market dynamics, our AI algorithms aid us in more precise estimations of market size. These factors are simultaneously analyzed within the model, allowing for a comprehensive assessment. To quantify their impact over the forecast period, correlation, regression, and time series analysis are employed.
To estimate and validate the market size, we employ both top-down and bottom-up approaches. The preference is given to a bottom-up approach, where key regional markets are analyzed as separate entities. This data is then integrated to obtain global estimates. This approach is crucial as it provides a deep understanding of the industry and helps minimize errors.
In our forecasting process, we consider various parameters such as economic tools, technological analysis, industry experience, and domain expertise. By taking all these factors into account, we strive to produce accurate and reliable market forecasts. When forecasting, we take into consideration several parameters, which include:
Market driving trends and favorable economic conditions
Restraints and challenges that are expected to be encountered during the forecast period.
Anticipated opportunities for growth and development
Technological advancements and projected developments in the market
Consumer spending trends and dynamics
Shifts in consumer preferences and behaviors.
The current state of raw materials and trends in supply versus pricing
Regulatory landscape and expected changes or developments.
The existing capacity in the market and any expected additions or expansions up to the end of the forecast period.
To assess the market impact of these parameters, we assign weights to each one and utilize weighted average analysis. This process allows us to quantify their influence on the market and derive an expected growth rate for the forecasted period. By considering these various factors and applying a weighted analysis approach, we strive to provide accurate and reliable market forecasts.
Insight Generation & Report Presentation:
After conducting the research, our experts analyze the findings in relation to the research objectives and the specific needs of the client. They generate valuable insights and recommendations that directly address the client’s business challenges. These insights are carefully connected to the research findings to provide a comprehensive understanding.
Next, we create a well-structured research report that effectively communicates the research findings, insights, and recommendations to the client. To enhance clarity and comprehension, we utilize visual aids such as charts, graphs, and tables. These visual elements are employed to present the data in an engaging and easily understandable format, ensuring that the information is accessible and visually appealing to the client. Our aim is to deliver a clear and concise report that conveys the research findings effectively and provides actionable recommendations to meet the client’s specific needs.

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