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Global Cloud Communication Platform Market to reach USD 37.76 billion by the end of 2030.

Global Cloud Communication Platform Market Size study & Forecast, by Solution (Unified Communication and Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API), Reporting and Analytics), by Service (Training and consulting, Support and maintenance, Managed services), by Organization Size (Large enterprises, Small and Medium Enterprises (SME)), by Vertical (BFSI, Healthcare, Telecommunication and ITES, Government, Retail, Travel and hospitality, Education, Manufacturing, Others) and Regional Analysis, 2023-2030

Product Code: ICTBC-70375668
Publish Date: 15-05-2023
Page: 200

Global Cloud Communication Platform Market is valued approximately at USD 5.65 billion in 2022 and is anticipated to grow with a healthy growth rate of more than 26.80% over the forecast period 2023-2030. The cloud communication platform market is a fast-growing market that provides communication solutions over the internet through cloud-based platforms. Cloud communication platforms enable businesses and organizations to communicate more effectively, efficiently and securely with customers, partners, and employees. These platforms offer a wide range of communication capabilities, including voice, video, messaging, and collaboration tools, which can be accessed from anywhere with an internet connection. The major driving factors for the Global Cloud Communication Platform Market are rising deployment of remote work and mobile workforce and adoption of automation in the companies. Moreover, rising technological advancement and high adoption rate in small and medium enterprises is creating lucrative growth opportunity for the market over the forecast period 2023-2030.

In 2021, diabetes will affect 537 million adults globally, with one in ten adults already having the disease, predicts the World Health Organisation. Additionally, populations that are elderly and fat are more likely to develop chronic diseases. The globe Bank Group estimates that there were 727 million elderly people in the globe in 2020, and that number will triple over the following three decades to reach 1.5 billion. Formulation improvements are a significant factor driving the growth of the space. Aspart from the Cloud Communication Platform is formulated as Fiasp (Novo Nordisk) in conjunction with the vitamin B3 niacinamide, which promotes the drug’s early absorption. The only inhaled medication available on the market is Afrezza (Mannkind), which does not require syringes or needles. Additionally, the oral Cloud Communication Platform capsule from Oramed Pharmaceuticals is in phase 3 clinical studies. The BLA is planned to be submitted by the end of Q4 2023. The successful launch of this Solution may provide patients with an alternative option. However, the lack of security and high dependency on internet stifles market growth throughout the forecast period of 2023-2030.

The key regions considered for the Global Cloud Communication Platform Market study includes Asia Pacific, North America, Europe, Latin America, and Middle East & Africa. North America is one of the largest markets for cloud communication platforms, driven by the high adoption of cloud-based solutions and the presence of major technology companies. The region is home to several prominent cloud communication platform providers, including Microsoft, Zoom, and Twilio. Asia Pacific region thed fastest-growing markets for cloud communication platforms, driven by the increasing adoption of cloud-based solutions and the growth of digital transformation initiatives. Countries such as China, India, and Japan are significant contributors to the growth of the market in the region.

Major market player included in this report are:
8×8, Inc.
Avaya, Inc.
Cisco Systems, Inc.
Twilio, Inc.
NetFortris, Inc.
West IP Communications, Inc.
Telestax, Inc.
Plivo, Inc.
CallFire, Inc.
IBM Corporation

Recent Developments in the Market:
Ø In September 2019, Microsoft announced the launch of Azure Communication Services, a cloud-based platform that enables developers to integrate voice, video, chat, and SMS messaging into their applications. The platform is built on top of Azure, Microsoft’s cloud computing platform, and is designed to be highly scalable and secure.
Ø In October 2021, Zoom announced the launch of Zoom Apps, a new platform that enables developers to build and distribute custom apps within the Zoom platform. This includes communication apps that can integrate with Zoom’s video conferencing, chat, and phone systems. Zoom also offers an API that developers can use to integrate Zoom’s communication features into their own applications.

Global Cloud Communication Platform Market Report Scope:
ü Historical Data – 2020 – 2021
ü Base Year for Estimation – 2022
ü Forecast period – 2023-2030
ü Report Coverage – Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
ü Segments Covered – Solution, Service, Organization Size, Vertical, Region
ü Regional Scope – North America; Europe; Asia Pacific; Latin America; Middle East & Africa
ü Customization Scope – Free report customization (equivalent up to 8 analyst’s working hours) with purchase. Addition or alteration to country, regional & segment scope*

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within countries involved in the study.

The report also caters detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, it also incorporates potential opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and Solution offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Solution:
Unified Communication and Collaboration (UCC/UCaaS)
Web Real-Time Communication (WebRTC)
Interactive Voice Response (IVR)
Voice over Internet Protocol (VoIP)
Application Programming Interface (API)
Reporting and Analytics
By Service:
Training and consulting
Support and maintenance
Managed services
By Organization Size:
Large enterprises
Small and Medium Enterprises (SME)
By Vertical:
Telecommunication and ITES
Travel and hospitality

By Region:

North America


Asia Pacific
South Korea

Latin America

Middle East & Africa
Saudi Arabia
South Africa
Rest of Middle East & Africa

Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2020-2030 (USD Billion)
1.2.1. Cloud Communication Platform Market, by region, 2020-2030 (USD Billion)
1.2.2. Cloud Communication Platform Market, by Solution, 2020-2030 (USD Billion)
1.2.3. Cloud Communication Platform Market, by Service, 2020-2030 (USD Billion)
1.2.4. Cloud Communication Platform Market, by Organization Size, 2020-2030 (USD Billion)
1.2.5. Cloud Communication Platform Market, by Vertical, 2020-2030 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Cloud Communication Platform Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Industry Evolution
2.2.2. Scope of the Study
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Cloud Communication Platform Market Dynamics
3.1. Cloud Communication Platform Market Impact Analysis (2020-2030)
3.1.1. Market Drivers Remote work and mobile workforce Adoption of automation in the companies
3.1.2. Market Challenges Lack of security High dependency on Internet
3.1.3. Market Opportunities Technological advancements High adoption rate in small and medium enterprises
Chapter 4. Global Cloud Communication Platform Market: Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.2. Porter’s 5 Force Impact Analysis
4.3. PEST Analysis
4.3.1. Political
4.3.2. Economic
4.3.3. Social
4.3.4. Technological
4.3.5. Environmental
4.3.6. Legal
4.4. Top investment opportunity
4.5. Top winning strategies
4.6. COVID-19 Impact Analysis
4.7. Disruptive Trends
4.8. Industry Expert Perspective
4.9. Analyst Recommendation & Conclusion
Chapter 5. Global Cloud Communication Platform Market, by Solution
5.1. Market Snapshot
5.2. Global Cloud Communication Platform Market by Solution, Performance – Potential Analysis
5.3. Global Cloud Communication Platform Market Estimates & Forecasts by Solution 2020-2030 (USD Billion)
5.4. Cloud Communication Platform Market, Sub Segment Analysis
5.4.1. Unified Communication and Collaboration (UCC/UCaaS)
5.4.2. Web Real-Time Communication (WebRTC)
5.4.3. Interactive Voice Response (IVR)
5.4.4. Voice over Internet Protocol (VoIP)
5.4.5. Application Programming Interface (API)
5.4.6. Reporting and Analytics
Chapter 6. Global Cloud Communication Platform Market, by Service
6.1. Market Snapshot
6.2. Global Cloud Communication Platform Market by Service, Performance – Potential Analysis
6.3. Global Cloud Communication Platform Market Estimates & Forecasts by Service 2020-2030 (USD Billion)
6.4. Cloud Communication Platform Market, Sub Segment Analysis
6.4.1. Training and consulting
6.4.2. Support and maintenance
6.4.3. Managed services
Chapter 7. Global Cloud Communication Platform Market, by Organization Size
7.1. Market Snapshot
7.2. Global Cloud Communication Platform Market by Organization Size, Performance – Potential Analysis
7.3. Global Cloud Communication Platform Market Estimates & Forecasts by Organization Size 2020-2030 (USD Billion)
7.4. Cloud Communication Platform Market, Sub Segment Analysis
7.4.1. Large enterprises
7.4.2. Small and Medium Enterprises (SME)
Chapter 8. Global Cloud Communication Platform Market, by Vertical
8.1. Market Snapshot
8.2. Global Cloud Communication Platform Market by Vertical, Performance – Potential Analysis
8.3. Global Cloud Communication Platform Market Estimates & Forecasts by Vertical 2020-2030 (USD Billion)
8.4. Cloud Communication Platform Market, Sub Segment Analysis
8.4.1. BFSI
8.4.2. Healthcare
8.4.3. Telecommunication and ITES
8.4.4. Government
8.4.5. Retail
8.4.6. Travel and hospitality
8.4.7. Education
8.4.8. Manufacturing
8.4.9. Others
Chapter 9. Global Cloud Communication Platform Market, Regional Analysis
9.1. Top Leading Countries
9.2. Top Emerging Countries
9.3. Cloud Communication Platform Market, Regional Market Snapshot
9.4. North America Cloud Communication Platform Market
9.4.1. U.S. Cloud Communication Platform Market Solution breakdown estimates & forecasts, 2020-2030 Service breakdown estimates & forecasts, 2020-2030 Organization Size breakdown estimates & forecasts, 2020-2030 Vertical breakdown estimates & forecasts, 2020-2030
9.4.2. Canada Cloud Communication Platform Market
9.5. Europe Cloud Communication Platform Market Snapshot
9.5.1. U.K. Cloud Communication Platform Market
9.5.2. Germany Cloud Communication Platform Market
9.5.3. France Cloud Communication Platform Market
9.5.4. Spain Cloud Communication Platform Market
9.5.5. Italy Cloud Communication Platform Market
9.5.6. Rest of Europe Cloud Communication Platform Market
9.6. Asia-Pacific Cloud Communication Platform Market Snapshot
9.6.1. China Cloud Communication Platform Market
9.6.2. India Cloud Communication Platform Market
9.6.3. Japan Cloud Communication Platform Market
9.6.4. Australia Cloud Communication Platform Market
9.6.5. South Korea Cloud Communication Platform Market
9.6.6. Rest of Asia Pacific Cloud Communication Platform Market
9.7. Latin America Cloud Communication Platform Market Snapshot
9.7.1. Brazil Cloud Communication Platform Market
9.7.2. Mexico Cloud Communication Platform Market
9.8. Middle East & Africa Cloud Communication Platform Market
9.8.1. Saudi Arabia Cloud Communication Platform Market
9.8.2. South Africa Cloud Communication Platform Market
9.8.3. Rest of Middle East & Africa Cloud Communication Platform Market

Chapter 10. Competitive Intelligence
10.1. Key Company SWOT Analysis
10.1.1. Company 1
10.1.2. Company 2
10.1.3. Company 3
10.2. Top Market Strategies
10.3. Company Profiles
10.3.1. 8×8, Inc. Key Information Overview Financial (Subject to Data Availability) Product Summary Recent Developments
10.3.2. Avaya, Inc.
10.3.3. Cisco Systems, Inc.
10.3.4. Twilio, Inc.
10.3.5. NetFortris, Inc.
10.3.6. West IP Communications, Inc.
10.3.7. Telestax, Inc.
10.3.8. Plivo, Inc.
10.3.9. CallFire, Inc.
10.3.10. IBM Corporation
Chapter 11. Research Process
11.1. Research Process
11.1.1. Data Mining
11.1.2. Analysis
11.1.3. Market Estimation
11.1.4. Validation
11.1.5. Publishing
11.2. Research Attributes
11.3. Research Assumption

At Bizwit Research and Consultancy, we employ a thorough and iterative research methodology with the goal of minimizing discrepancies, ensuring the provision of highly accurate estimates and predictions over the forecast period. Our approach involves a combination of bottom-up and top-down strategies to effectively segment and estimate quantitative aspects of the market, utilizing our proprietary data & AI tools. Our Proprietary Tools allow us for the creation of customized models specific to the research objectives. This enables us to develop tailored statistical models and forecasting algorithms to estimate market trends, future growth, or consumer behavior. The customization enhances the accuracy and relevance of the research findings.
We are dedicated to clearly communicating the purpose and objectives of each research project in the final deliverables. Our process begins by identifying the specific problem or challenge our client wishes to address, and from there, we establish precise research questions that need to be answered. To gain a comprehensive understanding of the subject matter and identify the most relevant trends and best practices, we conduct an extensive review of existing literature, industry reports, case studies, and pertinent academic research.
Critical elements of methodology employed for all our studies include:
Data Collection:
To determine the appropriate methods of data collection based on the research objectives, we consider both primary and secondary sources. Primary data collection involves gathering information directly from various industry experts in core and related fields, original equipment manufacturers (OEMs), vendors, suppliers, technology developers, alliances, and organizations. These sources encompass all segments of the value chain within the specific industry. Through in-depth interviews, we engage with key industry participants, subject-matter experts, C-level executives of major market players, industry consultants, and other relevant experts. This allows us to obtain and validate critical qualitative and quantitative information while evaluating market prospects. AI and Big Data are instrumental in our primary research, providing us with powerful tools to collect, analyze, and derive insights from data efficiently. These technologies contribute to the advancement of research methodologies, enabling us to make data-driven decisions and uncover valuable findings.
In addition to primary sources, we extensively utilize secondary sources to enhance our research. These include directories, databases, journals focusing on related industries, company newsletters, and information portals such as Bloomberg, D&B Hoovers, and Factiva. These secondary sources enable us to identify and gather valuable information for our comprehensive, technical, market-oriented, and commercial study of the market. Additionally, we utilize AI algorithms to automate the collection of vast amounts of data from various sources such as surveys, social media platforms, online transactions, and web scraping. And employ Big Data technologies for storage and processing of large datasets, ensuring that no valuable information is missed during the data collection process.
Data Analysis:
Our team of experts carefully examine the gathered data using suitable statistical techniques and qualitative analysis methods. For quantitative analysis, we employ descriptive statistics, regression analysis, and other advanced statistical methods, depending on the characteristics of the data. This analysis may also incorporate the utilization of AI tools and big data analysis techniques to extract meaningful insights.
To ensure the accuracy and reliability of our findings, we extensively leverage data science techniques, which help us minimize discrepancies and uncertainties in our analysis. We employ Data Science to clean and preprocess the data, ensuring its quality and reliability. This involves handling missing data, removing outliers, standardizing variables, and transforming data into suitable formats for analysis. The application of data science techniques enhances our accuracy, efficiency, and depth of analysis, enabling us to stay competitive in dynamic market environments.
Market Size Estimation:
Our proprietary data tools play a crucial role in deriving our market estimates and forecasts. Each study involves the creation of a unique and customized model. The model incorporates the gathered information on market dynamics, technology landscape, application development, and pricing trends. AI techniques, such as machine learning and deep learning, aid us to analyze patterns within the data to identify correlations, trends, and relationships. By recognizing patterns in consumer behavior, purchasing habits, or market dynamics, our AI algorithms aid us in more precise estimations of market size. These factors are simultaneously analyzed within the model, allowing for a comprehensive assessment. To quantify their impact over the forecast period, correlation, regression, and time series analysis are employed.
To estimate and validate the market size, we employ both top-down and bottom-up approaches. The preference is given to a bottom-up approach, where key regional markets are analyzed as separate entities. This data is then integrated to obtain global estimates. This approach is crucial as it provides a deep understanding of the industry and helps minimize errors.
In our forecasting process, we consider various parameters such as economic tools, technological analysis, industry experience, and domain expertise. By taking all these factors into account, we strive to produce accurate and reliable market forecasts. When forecasting, we take into consideration several parameters, which include:
Market driving trends and favorable economic conditions
Restraints and challenges that are expected to be encountered during the forecast period.
Anticipated opportunities for growth and development
Technological advancements and projected developments in the market
Consumer spending trends and dynamics
Shifts in consumer preferences and behaviors.
The current state of raw materials and trends in supply versus pricing
Regulatory landscape and expected changes or developments.
The existing capacity in the market and any expected additions or expansions up to the end of the forecast period.
To assess the market impact of these parameters, we assign weights to each one and utilize weighted average analysis. This process allows us to quantify their influence on the market and derive an expected growth rate for the forecasted period. By considering these various factors and applying a weighted analysis approach, we strive to provide accurate and reliable market forecasts.
Insight Generation & Report Presentation:
After conducting the research, our experts analyze the findings in relation to the research objectives and the specific needs of the client. They generate valuable insights and recommendations that directly address the client’s business challenges. These insights are carefully connected to the research findings to provide a comprehensive understanding.
Next, we create a well-structured research report that effectively communicates the research findings, insights, and recommendations to the client. To enhance clarity and comprehension, we utilize visual aids such as charts, graphs, and tables. These visual elements are employed to present the data in an engaging and easily understandable format, ensuring that the information is accessible and visually appealing to the client. Our aim is to deliver a clear and concise report that conveys the research findings effectively and provides actionable recommendations to meet the client’s specific needs.

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