HomeServicesSyndicate Research ReportsInformation and Communication TechnologyCommunication ServicesGlobal Unified Communication as a Service Market Size Study & Forecasts, 2017-2025
Global Unified Communication as a Service(UCaaS) Market Size Study, by Component (Telephony, Unified Messaging, and Conferencing), by Organization Size (Small, Medium, and Large), by Vertical (IT & Telecom, Consumer goods, Retail, and BFSI), and Regional Forecasts, 2017-2025

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Report Description

Global Unified Communication as a Service market valued approximately USD 17.30 billion in 2016 is anticipated to grow with a healthy growth rate of more than 11.1% over the forecast period 2017-2025. The major drivers for the industry are rising adoption of Bring Your Own Device (BYOD), pay-per-use model, continuous service support, the rising trend towards mobility, and low cost of ownership.

Unified Communication as a Service(UCaaS) MarketThe objective of the study is to define market sizes of different segments & countries in previous years and to forecast the values to the next eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry with respect to each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as drivers & restraining factors which will define the future growth of the market. Additionally, it will also incorporate the opportunities available in micro markets for stakeholders to invest, detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

Component:

  • Telephony
  • Unified Messaging
  • Conferencing

Organization Size:

  • Small Enterprises
  • Medium Enterprises
  • Large Enterprises

Vertical:

  • Telecommunications & IT (ICT)
  • Consumer Goods
  • Retail
  • Banking, Financial Services and Insurance (BFSI)

Regions:

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
  • Asia Pacific
    • China
    • India
    • Japan
  • Latin America
    • Brazil
    • Mexico
  • Rest of the World

Furthermore, the years considered for the study are as follows:

Historical year – 2015

Base year – 2016

Forecast period – 2017 to 2025

Some of the key manufacturers involved in the market are Wipro Ltd., West Corp., Cisco Systems, Siemens Corp., Microsoft Corp., 8×8, Verizon Communication, and Voss Solutions. Acquisitions and effective mergers are some of the strategies adopted by the key manufacturers. Other strategies include new product developments and focus on continuous technology innovation.

Target Audience of the Unified Communication as a Service Market Study

  • Key Consulting Companies & Advisors
  • Large, medium-sized, and small enterprises
  • Venture capitalists
  • Value-Added Resellers (VARs)
  • Third-party knowledge providers
  • Investment bankers
  • Investors

Table of Contents

Chapter 1.           Research Methodology

1.1.         Research Process

1.1.1.     Data Mining

1.1.2.     Analysis

1.1.3.     Market Estimation

1.1.4.     Validation

1.1.5.     Publishing

1.2.         Research Assumption

Chapter 2.           Global Unified Communication as a Service Market Definition & Scope

2.1.         Objective of The Study

2.2.         Market Definition

2.3.         Scope of The Study

2.4.         Years Considered for The Study

2.5.         Currency Conversion Rates

2.6.         Report Limitation

Chapter 3.           Executive Summary

3.1.         Key Trends

3.2.         Global & Segmental Market Estimates & Forecasts, 2015-2025 (USD Billion/Million)

Chapter 4.           Global Unified Communication as a Service Industry Dynamics

4.1.         Growth Prospects

4.1.1.     Drivers

4.1.2.     Restraints

4.1.3.     Opportunities

4.2.         Industry Analysis

4.2.1.     Porter’s 5 Force Model

4.2.2.     PEST Analysis

4.2.3.     Value Chain Analysis

4.3.         Analyst Recommendation & Conclusion

Chapter 5.           Global Unified Communication as a Service Market by Component

5.1.         Market Snapshot

5.2.         Unified Communication as a Service Market, Sub Segment Analysis

5.2.1.     Telephony

5.2.1.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

5.2.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

5.2.2.     Unified Messaging

5.2.2.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

5.2.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

5.2.3.     Conferencing

5.2.3.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

5.2.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

Chapter 6.           Global Unified Communication as a Service Market by Organization Size

6.1.         Market Snapshot

6.2.         Unified Communication as a Service Market, Sub Segment Analysis

6.2.1.     Small Enterprises

6.2.1.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

6.2.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

6.2.2.     Medium Enterprises

6.2.2.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

6.2.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

6.2.3.     Large Enterprises

6.2.3.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

6.2.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

Chapter 7.           Global Unified Communication as a Service Market by Vertical

7.1.         Market Snapshot

7.2.         Unified Communication as a Service Market, Sub Segment Analysis

7.2.1.     Telecommunication & IT (ICT)

7.2.1.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

7.2.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

7.2.2.     Consumer Goods

7.2.2.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

7.2.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

7.2.3.     Retail

7.2.3.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

7.2.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

7.2.4.     Banking, Financial Services, and Insurance (BFSI)

7.2.4.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

7.2.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

Chapter 8.           Global Unified Communication as a Service Market, Regional Analysis

8.1.         Unified Communication as a Service Market, Regional Market Snapshot (2015-2025)

8.2.         North America Unified Communication as a Service Market Snapshot

8.2.1.     U.S. Unified Communication as a Service Market Size Estimates & Forecasts, 2015-2025 (USD Billion/Million)

8.2.1.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

8.2.1.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.2.1.3. Organisation Size breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.2.1.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.2.2.     Canada Unified Communication as a Service Market Size Estimates & Forecasts, 2015-2025 (USD Billion/Million)

8.2.2.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

8.2.2.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.2.2.3. Organisation Size breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.2.2.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.3.         Europe Unified Communication as a Service Market Snapshot

8.3.1.     U.K. Unified Communication as a Service Market Size Estimates & Forecasts, 2015-2025 (USD Billion/Million)

8.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

8.3.1.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.3.1.3. Organisation Size breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.3.1.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.3.2.     Germany Unified Communication as a Service Market Size Estimates & Forecasts, 2015-2025 (USD Billion/Million)

8.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

8.3.2.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.3.2.3. Organisation Size breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.3.2.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.3.3.     France Unified Communication as a Service Market Size Estimates & Forecasts, 2015-2025 (USD Billion/Million)

8.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

8.3.3.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.3.3.3. Organisation Size breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.3.3.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.3.4.     Rest of Europe Unified Communication as a Service Market Size Estimates & Forecasts, 2015-2025 (USD Billion/Million)

8.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

8.3.4.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.3.4.3. Organisation Size breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.3.4.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.4.         Asia Unified Communication as a Service Market Snapshot

8.4.1.     China Unified Communication as a Service Market Size Estimates & Forecasts, 2015-2025 (USD Billion/Million)

8.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

8.4.1.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.4.1.3. Organisation Size breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.4.1.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.4.2.     India Unified Communication as a Service Market Size Estimates & Forecasts, 2015-2025 (USD Billion/Million)

8.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

8.4.2.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.4.2.3. Organisation Size breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.4.2.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.4.3.     Japan Unified Communication as a Service Market Size Estimates & Forecasts, 2015-2025 (USD Billion/Million)

8.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

8.4.3.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.4.3.3. Organisation Size breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.4.3.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.4.4.     Rest of Asia Pacific Unified Communication as a Service Market Size Estimates & Forecasts, 2015-2025 (USD Billion/Million)

8.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

8.4.4.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.4.4.3. Organisation Size breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.4.4.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.5.         Latin America

8.5.1.     Brazil Unified Communication as a Service Market Size Estimates & Forecasts, 2015-2025 (USD Billion/Million)

8.5.1.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

8.5.1.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.5.1.3. Organisation Size breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.5.1.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.5.2.     Mexico Unified Communication as a Service Market Size Estimates & Forecasts, 2015-2025 (USD Billion/Million)

8.5.2.1. Market estimates & forecasts, 2015-2025 (USD Billion/Million)

8.5.2.2. Component breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.5.2.3. Organisation Size breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.5.2.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.6.         Rest of The World Unified Communication as a Service Market Snapshot

8.6.1.     Market estimates & forecasts, 2015-2025 (USD Billion/Million)

8.6.2.     Component breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.6.3.     Organisation Size breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

8.6.4.     Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion/Million)

Chapter 9.           Competitive Intelligence

9.1.         Company Market Share (Subject to Data Availability)

9.2.         Top Market Strategies

9.3.         Company Profiles

9.3.1.     Google Corporation

9.3.1.1. Overview

9.3.1.2. Financial (Subject to Data Availability)

9.3.1.3. Product Summary

9.3.1.4. Recent Developments

9.3.2.     Wipro Limited

9.3.3.     Cisco Systems

9.3.4.     West Corporation

9.3.5.     Siemens Corporation

9.3.6.     Verizon Corporation

9.3.7.     Computer Science Corporation (CSC)

9.3.8.     Microsoft Inc.

9.3.9.     8×8

9.3.10.   Voss Solutions

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Please note that currency denotation (USD Billion/Million) is provided on the basis of preliminary study, this may change in the final deliverables. Further, shipment values are subject to data availability.

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Research Method

The research for global Unified Communication as a Service market focuses deeply on the entire value chain of the market. However, the market size estimates are purely based on the consumer side of the value chain wherein the market sizes have been calculated by analyzing the average demand for Unified Communication as a Service across various end-uses such as IT & telecom, consumer goods, and retail.

The revenue for global Unified Communication as a Service market is calculated as sum market sizes of different segments such as screen sizes and regions. The total revenue excludes the revenue from Electronic Contract Manufacturing Services (EMS) since they do not sell to the end users. Further, some other key data points considered to calculate the revenue for global Unified Communication as a Service market includes:

  • Revenues from key companies
  • Key company market share analysis
  • Consumer spending analysis
  • Regional export and import analysis
  • Sales revenue generated by various applications in different geographies

An extensive primary and secondary research has been conducted on key industry people, through questionnaires, telephonic conversations, email conversations, and interviews to verify the market estimations. Various government websites/portals and paid data sources are considered as a key source of secondary research.

We utilize a combination of bottom-up & top-down methodology for market estimations & forecasts. Additionally, we employ data triangulation techniques to verify each of the market estimates and forecasts through primary interviews and feedbacks.

All the estimates are derived from simulation models which is our proprietary technique. Each of these models is different from each other are a combination of correlation, regression and time series analysis. Each of these models is basically divided into two types namely economic and technological. Economical models are used to determine short-term market estimates and technological models are used for long-term estimates & forecasts.  

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