Global Speech Analytics Market to reach USD 5.4 billion by 2027

Global Speech Analytics Market Size study, by Component (Solution and Services), by Deployment Mode (On-Premises And Cloud), by Organization Size (Large Enterprises and Small and Medium-Sized Enterprises), by Application (Customer Experience Management, Call Monitoring, Agent Performance Monitoring, Sales and Marketing Management, Competitive Intelligence, Risk and Compliance Management and Others), by Vertical (BFSI, Retail and eCommerce, IT and Telecom, Energy and Utilities, Travel and Hospitality, Government, Healthcare and Life Sciences, Media and Entertainment and Others) and Regional Forecasts 2020-2027
Product Code:  IACTIS_27683273
Chapter 1.	Executive Summary 
1.1.	Market Snapshot
1.2.	Global & Segmental Market Estimates & Forecasts, 2018-2027 (USD Billion)
1.2.1.	Speech Analytics Market, by Region, 2018-2027 (USD Billion)
1.2.2.	Speech Analytics Market, by Component, 2018-2027 (USD Billion)
1.2.3.	Speech Analytics Market, by Deployment Mode, 2018-2027 (USD Billion)
1.2.4.	Speech Analytics Market, by Organization Size, 2018-2027 (USD Billion)
1.2.5.	Speech Analytics Market, by Application, 2018-2027 (USD Billion)
1.2.6.	Speech Analytics Market, by vertical, 2018-2027 (USD Billion)
1.3.	Key Trends
1.4.	Estimation Methodology
1.5.	Research Assumption
Chapter 2.	Global Speech Analytics Market Definition and Scope 
2.1.	Objective of the Study
2.2.	Market Definition & Scope
2.2.1.	Scope of the Study
2.2.2.	Industry Evolution
2.3.	Years Considered for the Study
2.4.	Currency Conversion Rates
Chapter 3.	Global Speech Analytics Market Dynamics	
3.1.	Speech Analytics Market Impact Analysis (2018-2027)
3.1.1.	Market Drivers
3.1.2.	Market Challenges
3.1.3.	Market Opportunities
Chapter 4.	Global Speech Analytics Market: Industry Analysis
4.1.	Porter’s 5 Force Model
4.1.1.	Bargaining Power of Suppliers
4.1.2.	Bargaining Power of Buyers
4.1.3.	Threat of New Entrants
4.1.4.	Threat of Substitutes
4.1.5.	Competitive Rivalry
4.1.6.	Futuristic Approach to Porter’s 5 Force Model (2017-2027)
4.2.	PEST Analysis
4.2.1.	Political 
4.2.2.	Economic
4.2.3.	Social 
4.2.4.	Technological 
4.3.	Investment Adoption Model
4.4.	Analyst Recommendation & Conclusion
Chapter 5.	Global Speech Analytics Market, by Component          
5.1.	Market Snapshot 
5.2.	Global Speech Analytics Market by Component, Performance - Potential Analysis
5.3.	Global Speech Analytics Market Estimates & Forecasts by Component 2017-2027 (USD Billion)
5.4.	Speech Analytics Market, Sub Segment Analysis
5.4.1.	 Solutions
5.4.2.	Services
Chapter 6.	Global Speech Analytics Market, by Deployment Mode          
6.1.	Market Snapshot 
6.2.	Global Speech Analytics Market by Deployment Mode, Performance - Potential Analysis
6.3.	Global Speech Analytics Market Estimates & Forecasts by Deployment Mode 2017-2027 (USD Billion)
6.4.	Speech Analytics Market, Sub Segment Analysis
6.4.1.	 On-Premises 
6.4.2.	Cloud
Chapter 7.	Global Speech Analytics Market, by Organization Size          
7.1.	Market Snapshot 
7.2.	Global Speech Analytics Market by Organization Size, Performance - Potential Analysis
7.3.	Global Speech Analytics Market Estimates & Forecasts by Organization Size 2017-2027 (USD Billion)
7.4.	Speech Analytics Market, Sub Segment Analysis
7.4.1.	 Large Enterprises
7.4.2.	Small and Medium-Sized Enterprises
Chapter 8.	Global Speech Analytics Market, by Application          
8.1.	Market Snapshot 
8.2.	Global Speech Analytics Market by Application, Performance - Potential Analysis
8.3.	Global Speech Analytics Market Estimates & Forecasts by Application 2017-2027 (USD Billion)
8.4.	Speech Analytics Market, Sub Segment Analysis
8.4.1.	 Customer Experience Management
8.4.2.	Call Monitoring
8.4.3.	Agent Performance Monitoring
8.4.4.	Sales and Marketing Management
8.4.5.	Competitive Intelligence
8.4.6.	Risk and Compliance Management
8.4.7.	Others
Chapter 9.	Global Speech Analytics Market, by vertical          
9.1.	Market Snapshot 
9.2.	Global Speech Analytics Market by vertical, Performance - Potential Analysis
9.3.	Global Speech Analytics Market Estimates & Forecasts by vertical 2017-2027 (USD Billion)
9.4.	Speech Analytics Market, Sub Segment Analysis
9.4.1.	 BFSI
9.4.2.	Retail and eCommerce
9.4.3.	IT and Telecom
9.4.4.	Energy and Utilities
9.4.5.	Travel and Hospitality
9.4.6.	Government
9.4.7.	Healthcare and Life Sciences
9.4.8.	Media and Entertainment
9.4.9.	Others 
Chapter 10.	Global Speech Analytics Market, Regional Analysis
10.1.	Speech Analytics Market, Regional Market Snapshot 
10.2.	North America Speech Analytics Market 
10.2.1.	U.S. Speech Analytics Market	 Component breakdown estimates & forecasts, 2017-2027	Deployment Mode breakdown estimates & forecasts, 2017-2027	Organization Size breakdown estimates & forecasts, 2017-2027	Application breakdown estimates & forecasts, 2017-2027	vertical breakdown estimates & forecasts, 2017-2027
10.2.2.	Canada Speech Analytics Market
10.3.	Europe Speech Analytics Market Snapshot
10.3.1.	U.K. Speech Analytics Market 
10.3.2.	Germany Speech Analytics Market
10.3.3.	France Speech Analytics Market
10.3.4.	Spain Speech Analytics Market
10.3.5.	Italy Speech Analytics Market
10.3.6.	Rest of Europe Speech Analytics Market
10.4.	Asia-Pacific Speech Analytics Market Snapshot
10.4.1.	China Speech Analytics Market 
10.4.2.	India Speech Analytics Market 
10.4.3.	Japan Speech Analytics Market
10.4.4.	Australia Speech Analytics Market
10.4.5.	South Korea Speech Analytics Market
10.4.6.	Rest of Asia Pacific Speech Analytics Market
10.5.	Latin America Speech Analytics Market Snapshot
10.5.1.	Brazil Speech Analytics Market
10.5.2.	Mexico Speech Analytics Market
10.6.	Rest of The World Speech Analytics Market

Chapter 11.	Competitive Intelligence
11.1.	Top Market Strategies
11.2.	Company Profiles
11.2.1.	NICE Systems Ltd.	Key Information	Overview	Financial (Subject to Data Availability)	Product Summary	Recent Developments
11.2.2.	Micro Focus International plc 
11.2.3.	Verint Systems
11.2.4.	Avaya
11.2.5.	OpenText Corporation
11.2.6.	Google, LLC
11.2.7.	Amazon Web Services
11.2.8.	Vonage
11.2.9.	Genesys, or Genesys Telecommunications Laboratories, Inc.
11.2.10.	Calabrio, Inc.
Chapter 12.	Research Process
12.1.	Research Process
12.1.1.	Data Mining
12.1.2.	Analysis
12.1.3.	Market Estimation
12.1.4.	Validation
12.1.5.	Publishing
12.2.	Research Attributes
12.3.	Research Assumption

Global Speech Analytics Market is valued approximately at USD 1.2 billion in 2019 and is anticipated to grow with a healthy growth rate of more than 20.2% over the forecast period 2020-2027. Speech analytics is the analyzing of recorded calls which helps to collect customer information in order to improve communication and future interaction. This technology can identify cost drivers, trend analysis, identify strengths and weaknesses with processes and commodities, provide advanced functionalities and can give a company significant competitive advantage. The increasing need to improve customer need and overall experience, growing demand to monitor and improve agent performance and adherence to regulatory and compliance standard are the factors responsible for the growth of Speech Analytics Market over the forecast period. The Internet of Things (IoT) provides organization real time data, about how their products are being used after purchase. Speech analytics is changing the face of marketing tremendously, as most part of the population now own smartphones and more and more devices become smart, thus availability of information is high. The data collected by Smartphones, allows enterprise planners to further plans based on one of voice, pauses, and volume of speech, among other parameters. Furthermore, the introduction of products and other strategic alliance by market key players will create a lucrative demand for this market. For instance: on 20th Jun 2018, Avaya includes real time speech analytics to its workfoce optimization suite for monitoring GDPR compliance within a contact center. However, need for integration with prevailing system and inability to quantify Return on Investment (RoI) is the major factor restraining the growth of global Speech Analytics market during the forecast period.

The regional analysis of global Speech Analytics Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading/significant region across the world in terms of market share owing to the growing adoption advanced technologies has led the growth of the market. Whereas, Asia-Pacific is also anticipated to exhibit highest growth rate / CAGR over the forecast period 2020-2027.

Major market player included in this report are:
NICE Systems Ltd.
Micro Focus International plc
Verint Systems
OpenText Corporation
Google, LLC
Amazon Web Services
Genesys, or Genesys Telecommunications Laboratories, Inc.
Calabrio, Inc.

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Component:

Deployment Mode:

By Organization Size:
Large Enterprises
Small and Medium-Sized Enterprises

By Application:
Customer Experience Management
Call Monitoring
Agent Performance Monitoring
Sales and Marketing Management
Competitive Intelligence
Risk and Compliance Management

By Vertical:
Retail and eCommerce
IT and Telecom
Energy and Utilities
Travel and Hospitality
Healthcare and Life Sciences
Media and Entertainment

By Region:
North America

Asia Pacific
South Korea
Latin America
Rest of the World

Furthermore, years considered for the study are as follows:

Historical year – 2017, 2018
Base year – 2019
Forecast period – 2020 to 2027

Target Audience of the Global Speech Analytics Market in Market Study:

Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers

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