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Global Queue Management System Market to reach USD 0.7 billion by 2027.

Global Queue Management System Market by Component (Solution and Services), Application (Reporting and Analytics, Appointment Management, Customer Service, Query Handling, In-Store Management and others), Queue Type (Linear and virtual), Organization Size (Small and Medium enterprises and large enterprises), Deployment Mode (On premises and Cloud )Regional Forecasts 2021-2027

Product Code: IACTEIAS_31715768
Publish Date: 7-02-2021
Page: 200

Global Queue Management System Market is valued approximately at USD 0.5 billion in 2020 and is anticipated to grow with a healthy growth rate of more than 4% over the forecast period 2021-2027. The queue management system is a computerized system designed to handle walk-in facilities and customer traffic in department stores, train stations, airports, and bus stops. The framework offers an integrated interface for managing consumer experiences through the use of an interactive monitor on a store computer. It is an adaptive device that assists in the management of people queues in order to better serve consumers. This system is used by most department stores and airports to manage queues from various locations and in various situations. A queue management system (QMS) enables a company to identify inefficiencies in its queues and correct them on a continuous basis to ensure a reliably productive service. The advantages of a quality management system can be experienced in the organization, from increased customer loyalty to increased efficiency. For instance, according to a survey by VersionX, 78% of customers agree that they like to be in control of when they want to be serviced. Furthermore, In September 2020, Qmatic has published and upgraded Health Level 7 (HL7) middleware module, launched a new kit offering for healthcare. The new health care product from Qmatic supports the three traditional medical, pre-arrival, check-in and care fluxes, enabling health care professionals, from check-in to check-out, walk-ins and emergency patients. However, high setup costs for queue management system may impede market growth over the forecast period of 2021-2027.

North America is estimated to hold the largest size in the QMS market owing to growing healthcare and life science in the region. However, APAC is expected to have the fastest growth rate during the forecast period due to the growing need for QMS solutions to manage large customer queues and reduce waiting time for better customer experience.

Major market player included in this report are:

Business Automation
Core Mobile
AKIS Technologies
Xtreme Media
ATT Systems
Lavi Industries

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Component:
By Queue Type:
Linear Queue
Virtual Queue
By Deployment Mode:
ON premises
By Application:
Reporting and Analytics
Appointment Management
Customer Service
Query Handling
In-Store Management
By organisation Size:
Large Enterprises
Small and Medium-sized Enterprises (SMEs)
By Region:
North America

Asia Pacific
South Korea
Latin America
Rest of the World

Furthermore, years considered for the study are as follows:

Historical year – 2018, 2019
Base year – 2020
Forecast period – 2021 to 2027.

Target Audience of the Global Queue Management System Market in Market Study:

Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers

Chapter 1.Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2019-2027 (USD Billion)
1.2.1. Queue Management System Market , by Region, 2019-2027 (USD Billion)
1.2.2. Queue Management System Market, by Components, 2019-2027 (USD Billion)
1.2.3. Queue Management System Market, by Queue Type, 2019-2027 (USD Billion)
1.2.4. Queue Management System Market , by Deployment Mode, 2019-2027 (USD Billion)
1.2.5. Queue Management System Market , by Application, 2019-2027 (USD Billion)
1.2.6. Queue Management System Market , by Organization Size, 2019-2027 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Queue Management System Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Queue Management System Market Dynamics
3.1. Queue Management System Market Impact Analysis (2019-2027)
3.1.1. Market Drivers Enhance customer engagement and staff efficiency Need to improve and facilitate customer service across major industry verticals
3.1.2. Market Restraint High setup costs for queue management system
3.1.3. Market Opportunities Advanced technologies such as artificial intelligence and analytics
Chapter 4. Global Queue Management System Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model (2018-2027)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
Chapter 5. Global Queue Management System Market , by Components
5.1. Market Snapshot
5.2. Global Queue Management System Market by Components, Performance – Potential Analysis
5.3. Global Queue Management System Market Estimates & Forecasts by components 2018-2027 (USD Billion)
5.4. Queue Management System Market , Sub Segment Analysis
5.4.1. Solution
5.4.2. Services
Chapter 6. Global Queue Management System Market , by Queue Type
6.1. Market Snapshot
6.2. Global Queue Management System Market by queue type, Performance – Potential Analysis
6.3. Global Queue Management System Market Estimates & Forecasts by queue type 2018-2027 (USD Billion)
6.4. Queue Management System Market , Sub Segment Analysis
6.4.1. Linear Queuing
6.4.2. Virtual Queuing
Chapter 7. Global Queue Management System Market , by Deployment mode
7.1. Market Snapshot
7.2. Global Queue Management System Market by deployment mode, Performance – Potential Analysis
7.3. Global Queue Management System Market Estimates & Forecasts by deployment mode 2018-2027 (USD Billion)
7.4. Queue Management System Market , Sub Segment Analysis
7.4.1. On premises
7.4.2. Cloud
Chapter 8. Global Queue Management System Market , by Application
8.1. Market Snapshot
8.2. Global Queue Management System Market by application, Performance – Potential Analysis
8.3. Global Queue Management System Market Estimates & Forecasts by application 2018-2027 (USD Billion)
8.4. Queue Management System Market , Sub Segment Analysis
8.4.1. Reporting and Analytics
8.4.2. Appointment Management
8.4.3. Customer Service
8.4.4. Query Handling
8.4.5. In-Store Management
8.4.6. Others
Chapter 9. Global Queue Management System Market , by Organisation Size
9.1. Market Snapshot
9.2. Global Queue Management System Market by organisation size, Performance – Potential Analysis
9.3. Global Queue Management System Market Estimates & Forecasts by organisation size 2018-2027 (USD Billion)
9.4. Queue Management System Market , Sub Segment Analysis
9.4.1. Large Enterprises
9.4.2. Small and Medium-sized Enterprises (SMEs)
Chapter 10. Global Queue Management System Market , Regional Analysis
10.1. Queue Management System Market , Regional Market Snapshot
10.2. North America Queue Management System Market
10.2.1. U.S. Queue Management System Market Components breakdown estimates & forecasts, 2018-2027 Queue type breakdown estimates & forecasts, 2018-2027 Organisation size breakdown estimates & forecasts, 2018-2027 Deployment mode breakdown estimates & forecasts, 2018-2027 Application breakdown estimates & forecasts, 2018-2027
10.2.2. Canada Queue Management System Market
10.3. Europe Queue Management System Market Snapshot
10.3.1. U.K. Queue Management System Market
10.3.2. Germany Queue Management System Market
10.3.3. France Queue Management System Market
10.3.4. Spain Queue Management System Market
10.3.5. Italy Queue Management System Market
10.3.6. Rest of Europe Queue Management System Market
10.4. Asia-Pacific Queue Management System Market Snapshot
10.4.1. China Queue Management System Market
10.4.2. India Queue Management System Market
10.4.3. Japan Queue Management System Market
10.4.4. Australia Queue Management System Market
10.4.5. South Korea Queue Management System Market
10.4.6. Rest of Asia Pacific Queue Management System Market
10.5. Latin America Queue Management System Market Snapshot
10.5.1. Brazil Queue Management System Market
10.5.2. Mexico Queue Management System Market
10.6. Rest of The World Queue Management System Market
Chapter 11. Competitive Intelligence
11.1. Top Market Strategies
11.2. Company Profiles
11.2.1. Business Automation Key Information Overview Financial (Subject to Data Availability) Product Summary Recent Developments
11.2.2. Core Mobile
11.2.3. AKIS Technologies
11.2.4. Xtreme Media
11.2.5. ATT Systems
11.2.6. Advantech
11.2.7. Lavi Industries
11.2.8. OnlineToken
11.2.9. QLess
11.2.10. Qmatic
Chapter 12. Research Process
12.1. Research Process
12.1.1. Data Mining
12.1.2. Analysis
12.1.3. Market Estimation
12.1.4. Validation
12.1.5. Publishing
12.2. Research Attributes
12.3. Research Assumption

The study of the market is incorporated by extensive primary and secondary research conducted by the research team at OMR. Secondary research has been conducted to refine the available data to breakdown the market in various segments, derive total market size, market forecast, and growth rate. Different approaches have been worked on to derive the market value and market growth rate. Our team collects facts and data related to the market from different geographies to provide a better regional outlook. In the report, country-level analysis is provided by analyzing various regional players, regional tax laws and policies, consumer behavior, and macro-economic factors. Numbers extracted from secondary research have been authenticated by conducting proper primary research. It includes tracking down key people from the industry and interviewing them to validate the data. Our analysts contact company executives, managers, key opinion leaders, and industry experts. This enables our analyst to derive the closest possible figures without any major deviations in the actual number.

Primary Research Sources:

  • Interview conducted with raw material suppliers & manufacturers.
  • Interview conducted with manufacturers, suppliers & distributors, researchers, & representatives of regulatory bodies.
  • Interview conducted with market players, industry experts, & independent consultants.
  • Secondary Research Sources:
  • Purchased Database: D&B Hoovers, Bloomberg, Inc., Business Information Industry Association, NAICS Association.
  • Internal Database: White papers, Certified Publications, Articles by Recognized Authors and Regulatory Bodies.
  • Government Databases: Food and Agriculture Organization (FAO), European Industrial Hemp Association (EIHA), World Health Organization (WHO), Food and Drug Administration (FDA), International Telecommunication Union (ITU), United States Department of Agriculture (USDA), International organization of Motor Vehicle Manufacturers (OICA).

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