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Global Conversational AI Market to reach USD 27.23 billion by 2028.

Global Conversational AI Market Size study, by Component (Platform and Services), Type (IVA and Chatbots), Technology (ML and Deep Learning, NLP, and ASR), Deployment Mode (Cloud and On-premises) and Regional Forecasts 2022-2028

Product Code: ICTICTS-73940433
Publish Date: 22-06-2022
Page: 200

Global Conversational AI Market is valued approximately USD 6.18 billion in 2021 and is anticipated to grow with a healthy growth rate of more than 23.60 % over the forecast period 2022-2028. Conversational AI is the technology used to provide automated messaging and speech enabled applications that offer human like interactions between computers and humans. The advanced technology recognizes speech and text, understands consumer intent and can decipher different languages. Conversational AI accounts for an important place in the personal assistance activities. Companies are utilizing AI innovation by using a blend of NLU and ML, which empowers the assistants to be trained with industry-explicit information and extraordinary business information for an increased time to market. The upcoming customer engagement through social media platforms and increasing integration of advanced AI capabilities are the major factors adding value to the conversational AI offerings. As per Venture Beat as of 2018 Facebook had over 300 thousand chatbots while approximately 3 billion messages were sent using automated messages in the same year. Further, increasing demand for AI powered customer support services drive the market growth owing to the save in operation costs. As per Chatbots magazine, chatbots can save up to 30% in customer support costs. However, the lack of accuracy in chatbots and virtual assistants impedes the growth of the market over the forecast period of 2022-2028. Although, rise in customer engagement through social media platforms presents a lucrative opportunity for the market.

The regional analysis of global Conversational AI Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading/significant region across the world in terms of market share owing to the early adoption of technology and presence of major market players in the region. Whereas, Asia-Pacific is also anticipated to exhibit highest growth rate over the forecast period 2022-2028. Factors such as rising disposable income, rising population and increasing customer support demand would create lucrative growth prospects for the global Conversational AI Market across Asia-Pacific region.

Major market player included in this report are:
Microsoft Corporation
Google
Amazon Web Services
Oracle
IBM Corporation
Baidu
SAP
Artificial Solutions
Conversica
Haptik

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:
By Component:
Platform
Services
By Type:
IVA
Chatbots
By Technology:
ML and Deep Learning
NLP
ASR
By Deployment Mode:
Cloud
On-premises

By Region:
North America
U.S.
Canada
Europe
UK
Germany
France
Spain
Italy
ROE

Asia Pacific
China
India
Japan
Australia
South Korea
RoAPAC
Latin America
Brazil
Mexico
Rest of the World

Furthermore, years considered for the study are as follows:

Historical year – 2018, 2019,2020
Base year – 2021
Forecast period – 2022 to 2028

Target Audience of the Global Conversational AI Market in Market Study:

Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers
Investors

Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Billion)
1.2.1. Conversational AI Market, by Region, 2020-2028 (USD Billion)
1.2.2. Conversational AI Market, by Component, 2020-2028 (USD Billion)
1.2.3. Conversational AI Market, by Type, 2020-2028 (USD Billion)
1.2.4. Conversational AI Market, by Technology, 2020-2028 (USD Billion)
1.2.5. Conversational AI Market, by Deployment Mode, 2020-2028 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Conversational AI Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Conversational AI Market Dynamics
3.1. Conversational AI Market Impact Analysis (2020-2028)
3.1.1. Market Drivers
3.1.1.1. Increasing demand for AI powered customer support services
3.1.1.2. Increasing integration of advanced AI capabilities
3.1.2. Market Challenges
3.1.2.1. Lack of accuracy in chatbots and virtual assistants
3.1.3. Market Opportunities
3.1.3.1. Rise in customer engagement through social media platforms
Chapter 4. Global Conversational AI Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model (2018-2028)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
4.5. Top investment opportunity
4.6. Top winning strategies
Chapter 5. Risk Assessment: COVID-19 Impact
5.1.1. Assessment of the overall impact of COVID-19 on the industry
5.1.2. Pre COVID-19 and post COVID-19 Market scenario
Chapter 6. Global Conversational AI Market, by Component
6.1. Market Snapshot
6.2. Global Conversational AI Market by Component, Performance – Potential Analysis
6.3. Global Conversational AI Market Estimates & Forecasts by Component 2018-2028 (USD Billion)
6.4. Conversational AI Market, Sub Segment Analysis
6.4.1. Platform
6.4.2. Services
Chapter 7. Global Conversational AI Market, by Type
7.1. Market Snapshot
7.2. Global Conversational AI Market by Type, Performance – Potential Analysis
7.3. Global Conversational AI Market Estimates & Forecasts by Type 2018-2028 (USD Billion)
7.4. Conversational AI Market, Sub Segment Analysis
7.4.1. IVA
7.4.2. Chatbots
Chapter 8. Global Conversational AI Market, by Technology
8.1. Market Snapshot
8.2. Global Conversational AI Market by Technology, Performance – Potential Analysis
8.3. Global Conversational AI Market Estimates & Forecasts by Technology 2018-2028 (USD Billion)
8.4. Conversational AI Market, Sub Segment Analysis
8.4.1. ML and Deep Learning
8.4.2. Natural Language Processing (NLP)
8.4.3. Automatic Speech Recognition (ASR)
Chapter 9. Global Conversational AI Market, by Deployment Mode
9.1. Market Snapshot
9.2. Global Conversational AI Market by Deployment Mode, Performance – Potential Analysis
9.3. Global Conversational AI Market Estimates & Forecasts by Deployment Mode 2018-2028 (USD Billion)
9.4. Conversational AI Market, Sub Segment Analysis
9.4.1. Cloud
9.4.2. On-premises
Chapter 10. Global Conversational AI Market, Regional Analysis
10.1. Conversational AI Market, Regional Market Snapshot
10.2. North America Conversational AI Market
10.2.1. U.S. Conversational AI Market
10.2.1.1. Component breakdown estimates & forecasts, 2018-2028
10.2.1.2. Type breakdown estimates & forecasts, 2018-2028
10.2.1.3. Technology breakdown estimates & forecasts, 2018-2028
10.2.1.4. Deployment Mode breakdown estimates & forecasts, 2018-2028
10.2.2. Canada Conversational AI Market
10.3. Europe Conversational AI Market Snapshot
10.3.1. U.K. Conversational AI Market
10.3.2. Germany Conversational AI Market
10.3.3. France Conversational AI Market
10.3.4. Spain Conversational AI Market
10.3.5. Italy Conversational AI Market
10.3.6. Rest of Europe Conversational AI Market
10.4. Asia-Pacific Conversational AI Market Snapshot
10.4.1. China Conversational AI Market
10.4.2. India Conversational AI Market
10.4.3. Japan Conversational AI Market
10.4.4. Australia Conversational AI Market
10.4.5. South Korea Conversational AI Market
10.4.6. Rest of Asia Pacific Conversational AI Market
10.5. Latin America Conversational AI Market Snapshot
10.5.1. Brazil Conversational AI Market
10.5.2. Mexico Conversational AI Market
10.6. Rest of The World Conversational AI Market

Chapter 11. Competitive Intelligence
11.1. Top Market Strategies
11.2. Company Profiles
11.2.1. Microsoft Corporation
11.2.1.1. Key Information
11.2.1.2. Overview
11.2.1.3. Financial (Subject to Data Availability)
11.2.1.4. Product Summary
11.2.1.5. Recent Developments
11.2.2. Google
11.2.3. Amazon Web Services
11.2.4. Oracle
11.2.5. IBM Corporation
11.2.6. Baidu
11.2.7. SAP
11.2.8. Artificial Solutions
11.2.9. Conversica
11.2.10. Haptik
Chapter 12. Research Process
12.1. Research Process
12.1.1. Data Mining
12.1.2. Analysis
12.1.3. Market Estimation
12.1.4. Validation
12.1.5. Publishing
12.2. Research Attributes
12.3. Research Assumption

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Data Collection:
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Data Analysis:
Our team of experts carefully examine the gathered data using suitable statistical techniques and qualitative analysis methods. For quantitative analysis, we employ descriptive statistics, regression analysis, and other advanced statistical methods, depending on the characteristics of the data. This analysis may also incorporate the utilization of AI tools and big data analysis techniques to extract meaningful insights.
To ensure the accuracy and reliability of our findings, we extensively leverage data science techniques, which help us minimize discrepancies and uncertainties in our analysis. We employ Data Science to clean and preprocess the data, ensuring its quality and reliability. This involves handling missing data, removing outliers, standardizing variables, and transforming data into suitable formats for analysis. The application of data science techniques enhances our accuracy, efficiency, and depth of analysis, enabling us to stay competitive in dynamic market environments.
Market Size Estimation:
Our proprietary data tools play a crucial role in deriving our market estimates and forecasts. Each study involves the creation of a unique and customized model. The model incorporates the gathered information on market dynamics, technology landscape, application development, and pricing trends. AI techniques, such as machine learning and deep learning, aid us to analyze patterns within the data to identify correlations, trends, and relationships. By recognizing patterns in consumer behavior, purchasing habits, or market dynamics, our AI algorithms aid us in more precise estimations of market size. These factors are simultaneously analyzed within the model, allowing for a comprehensive assessment. To quantify their impact over the forecast period, correlation, regression, and time series analysis are employed.
To estimate and validate the market size, we employ both top-down and bottom-up approaches. The preference is given to a bottom-up approach, where key regional markets are analyzed as separate entities. This data is then integrated to obtain global estimates. This approach is crucial as it provides a deep understanding of the industry and helps minimize errors.
In our forecasting process, we consider various parameters such as economic tools, technological analysis, industry experience, and domain expertise. By taking all these factors into account, we strive to produce accurate and reliable market forecasts. When forecasting, we take into consideration several parameters, which include:
Market driving trends and favorable economic conditions
Restraints and challenges that are expected to be encountered during the forecast period.
Anticipated opportunities for growth and development
Technological advancements and projected developments in the market
Consumer spending trends and dynamics
Shifts in consumer preferences and behaviors.
The current state of raw materials and trends in supply versus pricing
Regulatory landscape and expected changes or developments.
The existing capacity in the market and any expected additions or expansions up to the end of the forecast period.
To assess the market impact of these parameters, we assign weights to each one and utilize weighted average analysis. This process allows us to quantify their influence on the market and derive an expected growth rate for the forecasted period. By considering these various factors and applying a weighted analysis approach, we strive to provide accurate and reliable market forecasts.
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