- October 27, 2019
- Category: ICT Services, Information and Communication Technology
Global Chatbot Market Size study, by Type (Solution and Service), By Deployment Type (Cloud and On-premise), By Usage (Website, Contact Centers , Social media and Mobile Platform), By End-user (BFSI, Healthcare, IT and Telecommunication, Retail, Utilities, Government and Other End-user Verticals) and Regional Forecasts 2019-2026
Chapter 1. Executive Summary 1.1. Market Snapshot 1.2. Global & Segmental Market Estimates & Forecasts, 2017-2026 (USD Million) 1.2.1. Chatbot Market, by Region, 2017-2026 (USD Million) 1.2.2. Chatbot Market, by Type, 2017-2026 (USD Million) 1.2.3. Chatbot Market, by Deployment, 2017-2026 (USD Million) 1.2.4. Chatbot Market, by End-User, 2017-2026 (USD Million) 1.3. Key Trends 1.4. Estimation Methodology 1.5. Research Assumption Chapter 2. Global Chatbot Market Definition and Scope 2.1. Objective of the Study 2.2. Market Definition & Scope 2.2.1. Scope of the Study 2.2.2. Industry Evolution 2.3. Years Considered for the Study 2.4. Currency Conversion Rates Chapter 3. Global Chatbot Market Dynamics 3.1. Chatbot Market Impact Analysis (2018-2026) 3.1.1. Market Drivers 3.1.2. Market Challenges 3.1.3. Market Opportunities Chapter 4. Global Chatbot Market Industry Analysis 4.1. Porter’s 5 Force Model 4.1.1. Bargaining Power of Suppliers 4.1.2. Bargaining Power of Buyers 4.1.3. Threat of New Entrants 4.1.4. Threat of Substitutes 4.1.5. Competitive Rivalry 4.1.6. Futuristic Approach to Porter’s 5 Force Model (2016-2026) 4.2. PEST Analysis 4.2.1. Political 4.2.2. Economical 4.2.3. Social 4.2.4. Technological 4.3. Investment Adoption Model 4.4. Analyst Recommendation & Conclusion Chapter 5. Global Chatbot Market, by Type 5.1. Market Snapshot 5.2. Global Chatbot Market by Type, Performance - Potential Analysis 5.3. Global Chatbot Market Estimates & Forecasts by Type , 2016-2026 (USD Million) 5.4. Chatbot Market, Sub Segment Analysis 5.4.1. Solution 5.4.2. Service Chapter 6. Global Chatbot Market, by Deployment 6.1. Market Snapshot 6.2. Global Chatbot Market by Deployment, Performance - Potential Analysis 6.3. Global Chatbot Market Estimates & Forecasts by Deployment, 2016-2026 (USD Million) 6.4. Chatbot Market, Sub Segment Analysis 6.4.1. Cloud 6.4.2. On-premise Chapter 7. Global Chatbot Market, by End-User 7.1. Market Snapshot 7.2. Global Chatbot Market by End-User , Performance - Potential Analysis 7.3. Global Chatbot Market Estimates & Forecasts by End-User 2016-2026 (USD Million) 7.4. Chatbot Market, Sub Segment Analysis 7.4.1. BFSI 7.4.2. Healthcare 7.4.3. IT and Telecommunication 7.4.4. Retail 7.4.5. Utilities 7.4.6. Government 7.4.7. Other End-user Verticals Chapter 8. Global Chatbot Market, by Usage 8.1. Market Snapshot 8.2. Global Chatbot Market by Usage, Performance - Potential Analysis 8.3. Global Chatbot Market Estimates & Forecasts by Usage 2016-2026 (USD Million) 8.4. Chatbot Market, Sub Segment Analysis 8.4.1. Website 8.4.2. Constant Centres 8.4.3. Social Media 8.4.4. Mobile Platform Chapter 9. Global Chatbot Market, Regional Analysis 9.1. Chatbot Market, Regional Market Snapshot 9.2. North America Chatbot Market 9.2.1. U.S. Chatbot Market 18.104.22.168. Type breakdown estimates & forecasts, 2016-2026 22.214.171.124. Deployment Industry breakdown estimates & forecasts, 2016-2026 126.96.36.199. Usage Industry breakdown estimates & forecasts, 2016-2026 188.8.131.52. End-user breakdown estimates & forecasts, 2016-2026 184.108.40.206. Raw Material Industry breakdown estimates & forecasts, 2016-2026 9.2.2. Canada Chatbot Market 9.3. Europe Chatbot Market Snapshot 9.3.1. U.K. Chatbot Market 9.3.2. Germany Chatbot Market 9.3.3. Rest of Europe Chatbot Market 9.4. Asia-Pacific Chatbot Market Snapshot 9.4.1. China Chatbot Market 9.4.2. India Chatbot Market 9.4.3. Japan Chatbot Market 9.4.4. Rest of Asia Pacific Chatbot Market 9.5. Latin America Chatbot Market Snapshot 9.5.1. Brazil Chatbot Market 9.5.2. Mexico Chatbot Market 9.6. Rest of The World Chatbot Market Chapter 10. Competitive Intelligence 10.1. Top Market Strategies 10.2. Company Profiles 10.2.1. Amazon.com, INC. 10.2.1.1. Key Information 10.2.1.2. Overview 10.2.1.3. Financial (Subject to Data Availability) 10.2.1.4. Product Summary 10.2.1.5. Recent Developments 10.2.2. Artificial Solutions 10.2.3. Creative Virtual Ltd. 10.2.4. CX Company 10.2.5. Microsoft Corporation 10.2.6. IBM Corporation 10.2.7. Egain Corporation 10.2.8. Inbenta Technologies Inc. Chapter 11. Research Process 11.1. Research Process 11.1.1. Data Mining 11.1.2. Analysis 11.1.3. Market Estimation 11.1.4. Validation 11.1.5. Publishing 11.2. Research Attributes 11.3. Research Assumption
Global Chatbot Market is valued approximately at USD 2 billion in 2018 and is anticipated to grow with a healthy growth rate of more than 29.7 % over the forecast period 2019-2026. Chatbot is a computer program designed to simulate conversation with human users over the internets. Also, it has mostly used in BFSI sector as it helps to describe the essentials of an organizations or solving queries owing to the fact that every time face-to-face conversation with the required banking technical support is not feasible. In this era of constant connection to social and digital platforms through smart mobile devices, the new generation of customers expects seamless customer experience. In order to satisfy these customers, demand and to address the increasing competition across the market, industries and business are turning to adoption virtual agents and chatbots that can manage customer queries round the clock without any delay. Thus, the need and demand for chatbots would increase thereby, making its way for the growth of the market. The growth of the market is attributed owing to the rising implementation of machine learning and artificial intelligence algorithms. For Instance: As per the Center for Data Innovation (United States), in 2017, Canada launched Pan-Canadian Artificial Intelligence Strategy, led by Canadian Institute for Advanced Research (CIFAR) backed with an investment of $98.7 million to support a national research community on artificial intelligence. Through this investment, government of Canada would promote efforts to advance strategy that focus on promoting AI research and to translate AI research into various sectors including telecommunication sector. As these technologies employ computational methods for understanding, learning and delivering human language content in order to develop user-interactive online applications and experience. However, inability to recognize customer intent and respond effectively is expected to impede the growth of the market over the forecast period.
The regional analysis of global Chatbot market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. Asia Pacific is expected to hold a notable share in the world in terms of revenue as AI and related technologies is likely to shape the future of the region. Also, many Asian countries, such as Singapore, Japan, China and India are leveraging information-intensive AI technologies, and chatbot is one of the leading technology trends and hence, the region is expected to showcase promising opportunities to deploy chatbot solutions.
Major market player included in this report are:
Creative Virtual Ltd.
Inbenta Technologies Inc.
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:
By Deployment Model:
IT and Telecommunication
Other End-user Verticals
Rest of the World
Furthermore, years considered for the study are as follows:
Historical year – 2016, 2017
Base year – 2018
Forecast period – 2019 to 2026
Target Audience of the Global Chatbot Market in Market Study:
Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Value-Added Resellers (VARs)
Third-party knowledge providers