Global Customer Experience Management (CEM) Market is valued USD 22.01 billion in 2016 is anticipated to grow USD 63.89 billion with the compounded annual growth of 12.57% over the forecast period 2018-2025.

New York 14 Aug 2018, As per the new research study conducted by Bizwit Research & Consulting, Global Customer Experience Management (CEM) market industry is poised to raise USD 63.89 billion by 2025. The major factors expected to augment the market are technological progressions in the cloud and big data analytics to manage, design, and improve end-to-end consumer experience process, growing espousal of customer experience management solutions to minimize the customer churn rate across the globe, and escalating requirements for the personalized experience by customers across different industries. Customer Experience Management (or CEM) is defined as the practice of designing and reacting to customer communications to meet and/or exceed customer expectations and, thus, raise customer satisfaction, advocacy, and loyalty.

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Global Customer Experience Management (CEM) Market Size Study By Analytical Tool (Text Analytics, EFM Software, Speech Analytics, Web Analytics, Others), By Touch Point Type (Social Media, Call Centers, Mobile, Stores, Email, Others), By Deployment (On-Premise, Cloud), By End-User, and By Regional Forecasts, 2018-2025

The industry is seeming to be fairly competitive. Some of the leading market players include CA Technologies, IBM Corporation, Clarabridge, Oracle Corporation, Medallia, Adobe Systems Incorporated, Avaya, Inc., Nokia Networks, Chime Technologies Inc., SAS Institute Inc. and so on. The fierce competitiveness has made these players spend in product developments to improve the customer’s requirements.

Key findings of the study:

  • The North American region accounted for the leading market share, more than XX % of the total market in 2016.
  • The Asia Pacific region will be the highest growing segment with respect to geographical segmentation, the region is likely to grow by XX% CAGR over the forecast period 2018-2025

Bizwit Research & Consulting LLP has considered following segments for the study:

By Analytical Tools:

  • Text Analytics
  • Enterprise Feedback Management (EFM) Software
  • Speech Analytics
  • Web Analytics
  • Other Analytics
  • Solutions

By Touch Point Type:

  • Social Media
  • Call Centers
  • Mobile
  • Stores
  • Web Services
  • Email
  • Others

By Deployment:

  • On-Premise
  • Cloud

By Vertical:

  • Retail
  • Banking, Financial Services & Insurance (BFSI)
  • Energy & Utilities
  • Healthcare
  • Manufacturing
  • IT & Telecom
  • Consumer Goods
  • Others

Regional Outlook:

  • North America
  • Europe
  • Asia Pacific
  • Latin America
  • Rest of the World

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