Global Contact Center Software Market is valued USD 14.01 billion in 2016 is anticipated to grow USD 52.09 billion with the compounded annual growth of 15.71% over the forecast period 2018-2025.

New York 26 September 2018, As per the new research study conducted by Bizwit Research & Consulting, Global Contact Center Software market industry is poised to raise USD 52.09 billion by 2025. The major factors speculated to augment the markets are growing choice of cloud-based contact centers, the escalating need for the automation of contact center solutions and increasing focus on improving customer experience through omnichannel solutions. Contact Center Software lets phone calls from your customers & users reach your agents for solutions, customer service, and sales.

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Global Contact Center Software Market Size Study By Component (Services, and Solution), By Deployment (On-Premise, and Hosted), By Enterprise (SMEs, and Large), By Vertical (Healthcare, BFSI, Government, Consumer Goods & Retail, Telecom & IT, Others), and By Regional (North America, Europe, Asia Pacific, Latin America, and Rest of the World) Forecasts, 2018-2025

The industry is seeming to be fairly competitive. Some of the leading market players include Mitel Corporation, Alcatel-Lucent Enterprise, SAP SE, Avaya, Inc., Enghouse Interactive, Inc., Cisco Systems, Inc., Five9, Inc., Huawei Technologies Co., Ltd., Genesys, Nice Systems Ltd., and so on. The fierce competitiveness has made these players spend in product developments to improve the customer’s requirements.

Key findings of the study:

  • North America region accounted for the leading market share, more than XX % of the total market in 2016.
  • The Asia Pacific region will be the highest growing segment with respect to geographical segmentation, the region is likely to grow by XX% CAGR over the forecast period 2018-2025

Bizwit Research & Consulting LLP has considered following segments for the study:

By Component:

  • Service
    • Training & Consulting
    • Integration & Deployment
    • Managed Services
    • Support & Maintenance
  • Solution
    • Dialer
    • Automatic Call Distribution (ACD)
    • Computer Telephony Integration (CTI)
    • Workforce Optimization
    • Call Recording
    • Interactive Voice Responses (IVR)
    • Customer Collaboration
    • Reporting & Analytics

By Deployment:

  • On-Premise
  • Hosted

By Enterprise:

  • SMEs
  • Large Enterprises

By Vertical:

  • Healthcare
  • Banking, Financial Services & Insurance (BFSI)
  • Government
  • Travelling & Hospitality
  • Consumer Goods & Retail
  • Telecom & IT
  • Others

Regional Outlook:

  • North America
  • Europe
  • Asia Pacific
  • Latin America
  • Rest of the World

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